In this role, you will be responsible for executing on muliple HR processes
and supporting the HR team across all HR service categories including
onboarding, offboarding, Oracle data maintenance, reporting, metrics and more.
Develop an in-depth, wing-to-wing knowledge of company HR operations systems &
processes. This role requires emphasis on data integrity and analysis to
support key HR decisions while providing coverage and support as needed.
Identify and resolve operational issues and support process improvement.
Promote "Best in Class" service while developing effective relationships and
working cross functionally with internal teams and suppliers.
Roles and Responsibilities
* Individuals who are responsible for responding to employee and HR service ticket requests, direct entry and processing of transactions into HR systems, and management of escalations and questions. Includes those who lead Service Delivery teams and/or the operations for such teams. Includes areas such as: Reporting, employee data management, employee lifecycle management, HR systems help desk, business relations, escalations, etc. For use in Shared Service teams only.
* Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
* Resolves issues using established procedures. Consults People Leader or more senior team members for issues outside of defined parameters.
* Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.
* Handles simple data entry work requiring face value check and correction.
Required Qualifications
* For roles outside of the USA- This role requires basic experience in the Human Resources & HR Operations Service Delivery. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
* For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
Desired Characteristics
Note:
To comply with US immigration and other legal requirements, it is necessary to
specify the minimum number of years' experience required for any role based
within the USA. For roles outside of the USA, to ensure compliance with
applicable legislation, the JDs should focus on the substantive level of
experience required for the role and a minimum number of years should NOT be
used.
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