Contact Center Agent- Turkish Speaker
POSITION SNAPSHOT
Location: Cairo, Egypt
Company: Nestl e Business Services
Full-time
POSITION SUMMARY
Provide timely resolution of all queries (H2R & S2P - Vendor Services related)
based on both telephonic and non-telephonic contacts and execute the support
model of the NBS Contact Center
Ensure the accuracy and timeliness of services delivered to employees is in
accordance with Service Level Agreements
Support Total Service Quality levels to the Stakeholders, adhering to E2E
standardization.
A DAY IN THE LIFE …
* Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non-telephonic contacts.
* Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards
* Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets
* Execute operational delivery of all activities pertaining to the contact center and ensuring the execution of the Contact Center Support Model for all service lines, both H2R & S2P (Vendor Services) withing the service delivery framework of H2R.
* Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
* Support NCE process improvement initiatives through DORs/WORs/MORs/GSTD/FI/ etc.
* Provide support in the generation and publication of all relevant reports and analytics
* Perform periodic activity relevant reviews with the different streams
* Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible
ARE YOU A FIT?
* Superior listening, verbal, and written communication skills
* Service Oriented
* Ability to handle stressful situation appropriately
* Proficient in MS Office
* V.Good computer know-how
* Excellent Multi-tasking skills
* Strong Analytical Skills
* Detail Oriented and Organized
* Ability to work in a challenging environment
* Trilingual English & Arabic & Turkish
Contact Center Agent POSITION SNAPSHOT Location: Cairo, Egypt Company: Nestle Business Services Full-time POSITION SUMMARY Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of t…
**POSITION SNAPSHOT** Location: Nestl e Business Services Cairo Company: Nestle Egypt Full-time/ Hybrid Model **POSITION SUMMARY** * Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support …
**Contact Center Agent** **POSITION SNAPSHOT** Location: Nestl e Business Services Cairo Company: Nestle Egypt Full-time/ Hybrid Model ** POSITION SUMMARY** * Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic cont…
**HR Admin and OM Associate- Turkish Speaker** Company: Nestl e Business Services Location: Cairo, Egypt. Department: Hire to Retire Bachelor's Degree Holder **POSITION SUMMARY** Joining Nestle means you are joining the largest food and Beverage Company in the world. At our very core, …
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**Contact Center Agent** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestl e Business Services Full-time **POSITION SUMMARY** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the suppor…
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