Contact Center Agent
POSITION SNAPSHOT
Location: Nestl e Business Services Cairo
Company: Nestle Egypt
Full-time/ Hybrid Model
POSITION SUMMARY
* Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center
* Ensure the accuracy and timeliness of services delivered to employees is in accordance with Service Level Agreements
* Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
A DAY IN THE LIFE …
* Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non-telephonic contacts.
* Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards
* Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets
* Execute operational delivery of all activities pertaining to the contact center and ensuring the execution of the Contact Center Support Model for all service lines, both H2R & S2P (Vendor Services) withing the service delivery framework of H2R.
* Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
* Support NCE process improvement initiatives through DORs/WORs/MORs/GSTD/FI/ etc.
* Provide support in the generation and publication of all relevant reports and analytics
* Perform periodic activity relevant reviews with the different streams
* Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible
ARE YOU A FIT?
* Bachelor 's degree in a relevant field
* French Speaker
* Service Oriented
* Proficient in MS Office
* Strong Analytical Skills
* Detail Oriented and Organized
* Ability to work in a challenging environment
**Contact Center Agent** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestl e Business Services Full-time **POSITION SUMMARY** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the suppor…
**Contact Center Agent- Turkish Speaker** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestl e Business Services Full-time **POSITION SUMMARY** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and e…
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you …
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you …
Contact Center Agent POSITION SNAPSHOT Location: Cairo, Egypt Company: Nestle Business Services Full-time POSITION SUMMARY Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of t…
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you …
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you …
**Some careers have more impact than others.** If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We …
**POSITION SNAPSHOT** Location: Nestl e Business Services Cairo Company: Nestle Egypt Full-time/ Hybrid Model **POSITION SUMMARY** * Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support …