Auto req ID: 277074BR
General
* Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
* Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
* Manage escalation and take ownership for ultimate issue resolution.
* Ensure continuous and timely knowledge management platform update.
TM Activities
* Administer and activate end to end PEP people processes (ex: PMP).
* Administer and activate PEP surveys (ex: OHS, PEPL..etc).
* Administer and activate end to end local and global Reward & Recognition programs for FL, Staff & Management.
* Administer and activate local talent development and assessment programs (ex: functional academies).
* Administer employee onboarding surveys in coordination with key stakeholders.
* Administer company's code of conduct trainings for PepsiCo's population in assigned markets.
* Manage talent management invoicing process with external providers as per PepsiCo's policy.
* Engage in Annual Operating Plan (AOP) Budgeting for talent management and payment tracking.
Learning
* Develop end to end training plan including target audience classification, location identification, and timeline setting in coordination with key stakeholders.
* Manage training program logistics, arrangements & execution including meeting room bookings, set up, catering..etc in coordination with LBS teams.
* Manage registration process and related reporting.
* Perform attendance data entry & analyze attendance reports.
* Conduct satisfaction survey, analyze & send satisfaction reports to key stakeholders.
* Manage learning provider relationships.
* Activate learning awareness campaigns to the target population per Wave.
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