Research Analyst

Job Description

About this job
This role combines data analysis and client consultation from the start, with
plenty of room for growth. You find the stories behind scatter plots and help
clients determine which products to launch. Your insights will influence
decisions for some of today 's leading global companies.
Responsibilities
* Maintain client satisfaction with every encounter. Through understanding client queries, managing internal resources, setting client expectations & committing to timelines.
* Streamline deliverables to drive process optimization & reflect client's business objectives.
* Effectively manage clients' day to day queries to achieve client satisfaction, within SLA.
* Flag any quality issues or hot points to leadership to ensure resolution.
* Adhere to initiatives aimed at improving servicing standards & internal processes.
* Developing and delivering business solutions for client performance tracking.
* Analyze and prioritize client requests and requirements to help address their various concerns
* Translate client requirements and queries to concise and clear specifications for internal use
* Set up, refresh & oversee cyclical reports as needed to ensure ‎100% data quality for all dispatches
* Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders
* Follow and fully own the Client Response Team ways of the working process & SLAs
* Become an expert and own the ways of working on the customer service platform and NIQ software
* Work with clients on methodology or software training as required
* Actively engage in client service planning with all stakeholders to provide client with customized servicing strategy that aligns with business objectives for the year (JBP)
* Enable revenue targets, by providing robust client servicing, improving client data confidence, & customized deliverables, leading to the expansion of client subscription scopes.
* Execute the day-to-day management of own clients within the framework of the account plan and develop a high level of visibility with key client contacts ensuring regular updating of clients' needs
* Develop deep industry knowledge related to clients' businesses, understanding strengths and weaknesses, opportunities and threats faced by key market players
A little about you
Curiosity drives your interest in what moves the market. You find potential in
percentages. Managing time and deadlines comes naturally to you. You 're known
for your impeccable organization. Connecting with clients matters to you, and
that motivates you to sift through data from a new angle. You can identify the
narratives behind numbers, and you're always looking for what's next.
Qualifications
* At least a bachelor's degree, preferably in business, economics, mathematics, statistics, or equivalent
* ‎1-‎3 years of work experience preferably within consumer or trade marketing, analytics and insights or market research
* Knowledge of the Consumer-Packaged Goods (CPG) industry
* Excellent analytical skills
* Good communication skills both written and verbal
* Good interpersonal skills
* Adaptable to change in priority or tasks
* Has interest and knowledge on consumer marketing, statistics, research techniques, and experimental designs
* Proficient in Microsoft Excel & PowerPoint, and learning new software
* An ability to work independently and in a team
* Fluent in spoken and written English
* Comfortable working in a digital-enabled environment
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the
most complete and trusted view available of consumers and markets worldwide.
We provide consumer packaged goods manufacturers/fast-moving consumer goods
and retailers with accurate, actionable information and insights and a
complete picture of the complex and changing marketplace that companies need
to innovate and grow. Our approach marries proprietary NielsenIQ data with
other data sources to help clients around the world understand what 's
happening now, what's happening next, and how to best act on this knowledge.
We like to be in the middle of the action. That's why you can find us at work
in over ‎90 countries, covering more than ‎90% of the world's population. For
more information, visit www.niq.com.

Additional Information

About NIQ
NIQ, the world 's leading consumer intelligence company, reveals new pathways
to growth for retailers and consumer goods manufacturers. With operations in
more than ‎100 countries, NIQ delivers the most complete and clear
understanding of consumer buying behavior through an advanced business
intelligence platform with integrated predictive analytics. NIQ delivers the
Full View.
NIQ was founded in ‎1923 and is an Advent International portfolio company. For
more information, visit NIQ.com
Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow
us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and
markets we measure within our own workforce. We exist to count everyone and
are on a mission to systematically embed inclusion and diversity into all
aspects of our workforce, measurement, and products. We enthusiastically
invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making
decisions without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, disability status,
age, marital status, protected veteran status or any other protected class.
Our global non-discrimination policy covers these protected classes in every
market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we
do by visiting the NielsenIQ News Center:
https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of
the recruitment or onboarding process.