Research Analyst

Job Purpose: To provide a full research service to the business by
identifying, prioritising, designing and managing research projects by
commissioning and supervising the fieldwork, conducting analysis and reporting
the findings. By having a full understanding of how the business operates,
propose solutions and recommendations that the business can directly implement
via presentations of qualitative/timely data to the Senior Management with
regard to business opportunities and performance thus ensuring a high quality
service to various departments within the Emirates Group. Manage external
suppliers to ensure the best deal and put quality control processes in place
in order to ensure top quality services. Job Outline: - By having a full
understanding of the business? units needs, be the central point of contact
for all their research needs. Identify, prioritise and develop research
projects to support the end user department, link findings from various
sources to enrich the data and present actionable recommendations to all
levels within the business unit. Develop the annual research budget and plan.
Set, monitor and develop key performance indicators. - Manage, prioritise and
implement research requirements of the business units to ensure that pressing
research issues are investigated and analysed and that findings and proposed
recommendations are presented to Senior Management for their immediate
consideration and action. Manage the costs on each project to ensure they are
within the annual budget. Monitor and check the distribution and scheduling of
surveys to ensure that respondents are not targeted more than once on the same
day. - Manage and develop projects for allocated departments across the
Emirates Group and provide effective and valuable feedback in a timely and
accurate manner to the Senior Management with an aim of highlighting issues
and proposing solutions. Fully explore the data to provide new insights by
customer segment, to aid the business in providing more focused and targeted
services to meet consumer needs. - Ensure that third party suppliers deliver
projects on time and in a cost-effective manner and develop existing contacts
to establish new research projects. - Create and monitor a comprehensive
database on customer and competitor profile - Co-ordinate with external
research consultants and provide information which will be utilised to enhance
surveys conducted and summarise/distribute results in order to provide Senior
Management with feedback that needs to be reviewed and implemented in a timely
and accurate manner - Manage outside suppliers who will be used for running
studies and surveys to ensure timely and accurate delivery of services - Play
an active role in the preparation of the annual budget and tracking
expenditure on an on-going basis. - Liaise and co-ordinate with local
educational institutions to bringing together part-time man-power and train
them in conducting face-to-face interviews and delegate administration tasks
(i.e. packing, sorting, data capture etc.) and be responsible for the
supervision of these part-time staff. - The job holder along with Manager
Market Research, will develop and maintain Research links with established
airline bodies aircraft manufacturers, airlines to ensure maximum benefit in
furthering our corporate research capabilities. Represent the Group in
activities within the research and travel industries (Market Research Society,
ESOMAR, IATA) to ensure we remain at the forefront of developments in these
fields. Liaise with external research consultants and gain information in
order to keep abreast with new research techniques and software applications
that will benefit the Emirates Group
Qualifications & Experience: Degree or Honours (‎12+‎3 or equivalent) in a
business discipline or a post graduate degree in a similar field would be
preferable. ‎5 + experience in Market research out of which ‎3 years in a
supervisory position, managing staff and suppliers, preferably with an airline
or travel related industry. Knowledge: - Market Research techniques, good
knowledge of MS packages such as MS Excel, MS Access and an understanding of
statistical software such as Statistical Product and Service Solutions (SPSS).
Should have knowledge and interest in human behaviour - The jobholder must
possess strong communication skills: the ability to prepare written reports
and present findings and recommendations to senior management. - Proven
ability to work independently and within a team. - Should also possess good
negotiating abilities to deal with external suppliers.
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.