A Chief Concierge supervises the Concierge Team and sets the department goals
to help Team Members to create an exceptional Guest and customer experience.
What will I be doing?
A Concierge Manager/Head Concierge, you will supervise the Concierge Team and
set the department goals to help Team Members to create an exceptional Guest
and customer experience. A Concierge Manager/Head Concierge is responsible for
managing the first impressions of our Guests and, therefore, must perform the
following tasks to the highest standards:
* Supervise daily Concierge operations
* Set Departmental objectives, work schedules, budgets, policies and procedures
* Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
* Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
* Maximise Sales revenues through up-selling and marketing programmes
* Monitor Guest satisfaction reports and implement actions to improve results
* Maintain good communication and working relationships with all hotel areas
* Project a professional manner with an emphasis on hospitality and Guest service
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
* Attend Front of House/Hotel meetings, as required
What are we looking for?
A Chief Concierge serving Hilton brands are always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviours, skills, and values that follow:
* A degree or diploma in Hotel Management or equivalent
* Front Office supervisory experience in the hotel, leisure or retail sector
* Possesss strong commercial awareness and Sales capabilities
* Excellent leadership skills, inter-personal and communication skills
* A passion for delivering exceptional levels of guest service
* Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous experience working in as a Concierge Supervisor or Head Concierge in a hotel environment
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
We want to make our guests' experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we're looking for a Chief Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction. A little taste of your day-to-day: …
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