ER Supervisor

Job Description:
* Track team response on communication mails and respond to departmental related reports or inquiries.
* Organize workflow and ensure that employees understand their duties or delegated tasks.
* Tracking work from home Plane weekly.
* Create KPIs for the team and take needed action.
* Set a weekly & daily meeting with the team members regarding performance and following up their progression& Conduct performance appraisal for improving the performance
* Responsible for the performance issues, in accordance with the company's policy and applicable laws.
* Follow up and audit the discipline documentation and processes to ensure timely, consistent, and appropriate intervention.
* Counseling staff on HR policies, practices, and procedures.
* Provide guidance to ER team.
* Preparing penalties records.
* Make sure that share folder data is up to date, Review & audit accounts related updates.
* Reviewing and analyzing employee data.
* Audit HR practices in conjunction with HR colleagues to ensure regulatory compliance
* Review HR letters, reports, labor permits, and no show letters before sending by post office
* Handle on time governmental audits, prepare audit forms and needed documentation, follow up resolving labor and social office complaints
* Develop all HR processes & procedures for all ER functions with the supporting forms & documents.
* Managing and auditing the Orientation sessions for new hired agents.
* Review employees' contract renewal process for all accounts and make sure that renewal is done and take the proper action of salary suspension if not done.
* Review attendance transactions "in, out & current leaves balance" to employees in all sites and Update leaves, business meeting & excuses Database.
* Review and update the attendance effects on the salary (deductions, sick leaves calculations, unpaid leaves and overtime).
* اHandle investigation requests, take the proper action according to Company's Policy
* Ensure that the team Communicates policies pertaining to Human Resources.
* Make sure that the team keeps company values and follows all policies and procedures.
* Liaising with the Legal Department with regards to the evaluation of disputes and disciplinary cases.
* Work with management to administer employee discipline or corrective action when needed.
* Following COPC ER process.
* Monitor industry best practice.
* Performs miscellaneous job-related duties as assigned.
Job Requirements:
* Bachelor's degree.
* Experience in Employee relations ‎5 years' minimum.
* Level of English: Very Good Level.
* Strong skills in Microsoft Office (Outlook, Word, PowerPoint, Excel).
* Strong understanding of Labor Law.
* Strong customer service orientation, with specialized knowledge of Employee Relations processes and policies and company policies.
* Crisis Management and Managing conflict.
* High numerical aptitude.
* Ability to handle sensitive and confidential information appropriately.
* Excellent analytical skills.
* Exceptional written and verbal communication and organization.
* Problem Solving and follow up Skills.
* Leadership and Outstanding interpersonal skills.
* Negotiation skills.
* Excellent organizational skills and attention to detail.
* Judgment and Decision Making.