Software Technical Support Internship

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To
code. To consult. To think along with clients and sell. To make markets. To
invent. To collaborate. Not just to do something better, but to attempt things
you've never thought possible. Are you ready to lead in this new era of
technology and solve some of the world's most challenging problems? If so,
lets talk.

Your Role and Responsibilities
IBM seeks to hire a Technical Support Internship. A person interested in this
role will have the opportunity to grow their technical skills in the field of
technical support and acquire the knowledge that would facilitate a technical
support career progression.

We are looking for analytical puzzle solvers who thrive in a driven enterprise
customer support environment. You will work as part of a motivated worldwide
team to assist IBM customers to perform problem determination on different HW
and SW products.
We are seeking demonstrated problem solvers with proven communication skills.
In this position, debugging and analysis are performed via the telephone as
well as electronically. Candidates must have the desire to wow customers,
articulate solutions, and options, and take the opportunity to interact with
the end users, as well as the developers and sales teams to be a well-rounded
contributor.
The challenge in this internship is to able to interpret complex software
problems that span across multiple client and server platforms.
If you are self-motivated and collaborative, join us and prepare to learn.

• Responding to client queries and providing remote technical software support in a timely manner.


• Maintaining highest client satisfaction and relationships even in severe and pressurized situations.
  • Interacting with client and IBM functions consistently until problem
  solution. • Performing problem management and end-to-end problem ownership by
  analyzing problems/situations and understanding problem impact on client
  business.


• Employing IBM's standard support delivery methodologies and tools.


• Following established processes for effective management of support incidents.
  • Provide technical support service delivery within established guidelines;
  demonstrating soft skills and technical skills that contribute to client
  satisfaction. • Demonstrate excellent English oral and written communication
  skills.


• Adhere to the set working schedule, supporting 24x7 shift operations.
  This is a ‎6 month contract, internship.

Required Technical and Professional Expertise
Language skills: Fluency in English; written and oral.
Technical skills: Basic knowledge of Operating Systems (UNIX and Linux);
Bachelors Degree; Computer Science or Software Engineering preferred
Personal skills:
Excellent communication skills (both verbal and written)
Excellent organizational skills
Good analytical and problem solving skills
Ability to work within a team
Strong customer driven focus
Good presentation skills
Ability to listen to clients and understand both situational and technical
issues
Focused & Results orientated
Accuracy and attention to details

Preferred Technical and Professional Expertise
* C and UNIX / Linux shell script programming;
* AIX operating system; AIX (or UNIX / Linux) networking, file systems, security and administration;
* Working knowledge of common administration and debugging tools;
* Additional consideration for existing knowledge of IP Security (IP);
* Additional consideration for existing knowledge of IBM support tools and processes

About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM
servers and storage are no longer inanimate - they can understand, reason, and
learn so our clients can innovate while avoiding IT issues. Our systems power
the world 's most important industries and our clients are the architects of
the future. Join us to help build our leading-edge technology portfolio
designed for cognitive business and optimized for cloud computing.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication
to our clients success, innovation that matters, and trust and personal
responsibility in all our relationships, lives in what we do as IBMers as we
strive to be the catalyst that makes the world work better.
Being an IBMer means you 'll be able to learn and develop yourself and your
career, you'll be encouraged to be courageous and experiment everyday, all
whilst having continuous trust and support in an environment where everyone
can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and
learning new information and skills to constantly transform themselves and our
company. They are trusted to provide on-going feedback to help other IBMers
grow, as well as collaborate with colleagues keeping in mind a team focused
approach to include different perspectives to drive exceptional outcomes for
our customers. The courage our IBMers have to make critical decisions everyday
is essential to IBM becoming the catalyst for progress, always embracing
challenges with resources they have to hand, a can-do attitude and always
striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?

About IBM
IBM 's greatest invention is the IBMer. We believe that through the
application of intelligence, reason and science, we can improve business,
society and the human condition, bringing the power of an open hybrid cloud
and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since ‎1911, we are not only one of the largest
corporate organizations in the world, we're also one of the biggest technology
and consulting employers, with many of the Fortune ‎50 companies relying on the
IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial
intelligence, quantum computing and blockchain. Now it's time for you to join
us on our journey to being a responsible technology innovator and a force for
good in the world.

Location Statement
For additional information about location requirements, please discuss with
the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, pregnancy,
disability, age, veteran status, or other characteristics. IBM is also
committed to compliance with all fair employment practices regarding
citizenship and immigration status.