Quality Assurance Specialist

Welcome to Dyninno Egypt, where we blend our love for travel and innovation to
create something truly amazing!
As part of the global Dyninno Group, we're a bunch of over ‎5,400 multicultural
professionals spread across ‎50+ countries, with our roots firmly planted in
industries like travel, finance, entertainment, and technology.
Since our establishment in ‎2019 at Smart Village, Giza, we've been proudly
offering ASAP Tickets and Skylux Travel as our primary products.
Our Dyninno Egypt family has over ‎400 Travel Agents and Support Specialists
passionate about making travel dreams come true. And that's not all - we're
planning to expand to ‎650 by the end of ‎2023. That's right - we're on a
mission to evolve the travel industry!
But here's the best part - we're all about fostering a dynamic work
environment that encourages growth and development. We recognize and reward
real talent and offer all the necessary training and support to help our team
members achieve their professional goals and unlock their true potential. We
don't just talk the talk - we walk the walk! So, what do you say? Ready to
join our tribe of travel enthusiasts and make a difference in the world? Let's
do this - Dyninno Egypt style!
Responsibilities:
* Assist in optimizing business/agents' productivity and performance through QA initiatives and programs.
* Streamline QA processes and workflow which includes calls screening and workflow Audit of Agents.
* Organize and conduct one-to-one coaching sessions with agents to increase performance and promote a work-friendly atmosphere.
* Achieve operational efficiency through the utilization of QA resources to boost business potential/revenue.
* Ensure sustainability/business continuity through proactive measures in loss prevention and productivity/performance/attendance control.
* Partner and coordinate with supervisors and Operation Manager to ensure alignment for any major decisions and actions in specific cases.
* Communicate and report changes in the operations and business targets.
* Translate AR calls to EN as per the global office request.
* Prepare QA reports.
* Provide feedback to agents about any quality issues noticed.
* Perform other tasks as assigned.
Requirements:
* ‎1-‎3 years in a BPO/Customer service position.
* Fluent English.
* Must possess effective verbal and written communication skills
* Good presentation and interpersonal skills.
* Excellent organizational and planning skills.
* Strong attention to detail, and superior listening skills.
Compensation: Very competitive package.

With us you will:
* Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions;
* Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring;
* Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders;
* Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more;
* Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee;
* Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations;
* Work from a spacious, modern, and well-equipped offices.