Direct Sales Manager

Direct Sales Manager
Cairo
Fixed term contract (until Jan ‎2024)
Full time (‎40 hours per week)
Here you'll be welcomed. We champion diversity and we understand the
importance of our people representing the communities and customers we serve.
You'll find an inclusive environment where you can be yourself and where
everyone is driven by the same purpose - helping people live longer,
healthier, happier lives and making a better world.
Bupa Global is the international health insurance division of Bupa. We provide
customers who want premium international coverage with products and services
to access the healthcare they need anytime, around the world, whether at home
or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK),
Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and
Hong Kong (China) as well as regional offices in mainland China, Singapore,
the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role Overview
The Direct Sales Manager will be responsible for ensuring consistent and
profitable growth in sales revenues for Bupa Egypt through all direct sales
channels (SME & Individual). The Direct Sales Manager will also be responsible
for the renewal of the current book of business for SME & individual products.
What you'll do:
* Devises new sales strategies and techniques necessary for achieving the sales targets through identifying opportunities, market segment, competitor's share, and competitor's strengths and weaknesses to build business forecasts and define the targeted market share
* Oversee & manage the renewal process and understand customer needs, complaints and issues and work with the relevant stakeholders to improve tenure and customer experience
* Engage and lead the direct sales business through the implementation of and management against key metrics and deliverables
* Ensure that all business is compliant with Bupa Global's risk appetite and ensure your area fully meets the obligations of Treating Customers Fairly (TCF) and we put the customer at the heart of how we conduct business
* Build and maintain the direct sales team through the recruitment, development, and retention of high performing, motivated and engaged Sales team
* Develop, manage, and grow the performance of the direct sales team through regular ‎1:1's, Bupa talent hub and personal development plans
* Continually strive to improve the customer experience through improved processes, people development and technology
What you'll bring:
* Previous solid experience within a people management role in a similar function and proven ability to lead and motivate teams preferably within a multinational organization
* excellent coaching and presentation skills, as well as the ability to effectively use a CRM tool
* Ability to influence, develop and empower employees to achieve objectives with a collaborative approach
* Experience working in a regulated environment, such as Financial Services/Insurance
* Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes
* An ability to speak fluent English and Arabic is needed.
* This role works closely with a variety of stakeholders and departments across the business on both local and global levels and requires a candidate with multicultural mindset.
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are
our focus. We reinvest profits into providing more and better healthcare for
the benefit of current and future customers.
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on
personal merit and qualifications. We actively celebrate the diversity of our
colleagues and provide an inclusive environment so you can bring your true
self to Bupa. We'll make sure you are treated fairly. That's why we're happy
to offer reasonable adjustments as part of our recruitment process to anyone
that needs them.
Whether you've found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn't where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time