Facilities Management Support-P1

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by
combining world class services, advisory and technology to our clients. We are
committed to hiring the best, most talented people in our industry; and we
support them through professional growth, flexibility, and personalized
benefits to manage life in and outside of work. Whether you’ve got deep
experience in commercial real estate, skilled trades, and technology, or
you’re looking to apply your relevant experience to a new industry, we empower
you to shape a brighter way forward so you can thrive professionally and
personally.

JOB DESCRIPTIONJob TitleAssistant Facilities Manager Department/Client
AccountWork Dynamics/ P&G; – Cairo GO – EgyptLine ManagerHany El SayedNumber
of SubordinatesNAJob Summary/GoalsClient Relationship – ensure that on site
Client’s expectations are proactively met
Site Operations Management – implementing Industry Best Practice operations.
Delivery of the Engineering Operation in accordance with business targets.
Ensure ‎100% compliance with the EMEA Engineering compliance audit and other
audits / projects by Client and / or JLL to ensure a consistent delivery of
service.
Business Continuity – Ensuring all critical operations are maintained with ‎0%
downtime
Health and Safety Management – ensuring the provision of a safe working
environment
Contracts Management – ensure that all service contracts are professionally
delivered
Finance Management – ensure that the site’s financial and services operations
are meeting targets and control requirements.
People Management – develop and sustain a high quality well-motivated team
Essential Duties and ResponsibilitiesClient RelationshipStrive to “delight”
the Client in all aspects of service deliveryInteract on a regular basis with
the appropriate P&G; CM & SSL operation to discuss ongoing service delivery
and forward planningAddress complaints, manage client communications and solve
problems.Proactively prevent and resolve issues in a service-oriented
manner.Work with Client and Manager to develop and implement improved/new
processes that improve service to the client and /or reduce cost.Site
Operations Management, business continuity and ComplianceDeliver services as
defined in the relevant Schedules of the annual regional and country master
plan, ensuring the implementation and compliance, KPIs and savings targets
with Best Practice procedures.Perform periodic property inspections and review
vendor services.Ensure no outages / business disruption due to PPM or reactive
maintenance.Report critical & key performance measurements & achieve targets.
Complete all required audits and CSA’S - monthly/quarterly/annual reporting
and management reports as required.Lead fixed assets management required
activities from log maintenance to physical inventory to disposals, with
approvals from site facilities manager.Manage client’s car fleet services
contract, acting as a first point of contact with users and vendors and ensure
regular trackers, P2P process are followed providing the needed accurate
reporting.Prepare and maintain all property administrative procedures,
records, etc., in accordance with company and industry standard policy, in
particular, property emergency procedures, vendor assignment instructions,
service records, log books, etc.Prepare and follow-up on action plans
resulting from assessments and/or audits and ensure necessary funds are
incorporated into budget-planning as well as participating and contributing to
‎3-yearly capital planning process.Participate in out-of–hours, stand-by and
call out procedures as requiredEnsure adherence and ‎100% compliance to
Client’s Engineering KPI’s & SLA’s, assist all Technical Staff on site and
Authorized Persons on technical matters.Understand all aspects of any
lease/licenses that may impact the operation of the property.Keep Site
Facilities Manager informed of all activities and especially events that will
impact the client. Assist SFM on ad hoc duties for the effective facilities
management of the sites.Work in collaboration with all peer Operation managers
(be active part of knowledge transfer within and across accounts
policiesBecome a subject-matter-expert in at least one technical area to
support colleagues both on account and across EMEA with the specificHealth and
Safety Management Be a site safety contact Ensure that the site meets all
legal, regulatory and Client’s required HS&E; regulations Ensure that all JLL
staff are working in compliance with HS&E; regulations Carry out supervisory
responsibilities in accordance with client/JLL policies and applicable laws,
particularly EH&S.; Contracts ManagementEnsure that all contracts at the site
are delivering the required service at the correct costDevelop and monitor
performance of local service providersSupport work with Regional and Global
Sourcing to implement Regional/Global sourcing strategies
Finance and Asset Management Support that the site meets all financial targets
and control requirements Provide standard monthly/quarterly/annual reporting
and management reports as required Support review of property expenditures
within budget; prepare variance analysis on a monthly basis. Lead and
reportPeople ManagementProvide leadership within site FM teamMentor & enable
training & development of team members under line managementParticipate and
help develop an environment conducive to good teamwork and cooperation among
colleaguesDirect a team of Electrical, Mechanical and preventative Maintenance
technicians during the execution of both preventative and reactive technical
interventions.Plan, assign and direct work of facilities staff and contractors
providing services at the propertyJLL Language You enjoy and excel at working
on a fast-paced environment.
You are a detailed-oriented person who is able to deliver results timely and
to the highest quality.
You feel empowered to create memorable human experiences for the client, the
internal JLL team, and the account’s One Team while upholding safety
standards.
You are a passionate expert that embodies the JLL Human Experience culture of
being an early adopter and turning problems into opportunities while having
the flexibility to think outside of the box.
You are a role model with uncompromising standards who works as a
collaborative team player, communicates professionally, and demonstrates
accountability.
You are open to new and innovative ideas, and you focus on continuous
improvement and delighting the customer.
At JLL you are expected to think “WE”. Everyone in the organization is part of
the team!
You are a proactive, empathetic leader who brings a positive attitude to the
workplace each day.
You are a change agent who lives JLL’s core values, including ethics, teamwork
and excellence.
Working with and for people is your passion!
Key Performance MeasuresLeadership, Soft skills, PC skills
Higher education in relevant field of business and project management.
SkillsExcellent Inter-personal, sound written and oral communication skills
Demonstrated ability to manage multiple and complex operational matters daily
Organization/ management skills
Capacity to deal with ambiguity and address complex problems
Ability to hold vendors/partners accountable to their deliverables.
Core technical, engineering or building management knowledge is a plus
Excellent PC skills (MS office), Tech-savvy who has worked on app solutions
and CAFM
Fluent verbal and written English.
An elaborate communicator who is able tailor messages, analyze, present and
share data presentation and reporting.
CompetenciesDesire. The candidate must have a good desire to provide service
excellence.Vision. The candidate must have the ability to visualize the long-
term plan for delivering service excellence.Leadership. The candidate must
have reasonably good leadership traits of visualization, direction and
effectiveness to provide service excellence.Specialized Knowledge. The
candidate must have the necessary technical and managerial competence to
ensure service excellence from subordinates and contractors.Problem Solving.
The candidate should demonstrate the skills to analyze problems/issues and
find innovative sustainable solutions to meet business needs.Innovation. The
candidate must be able to continuously develop service excellence and
subordinates by thinking creatively and being able to put into action
innovatively.Organized Planning. The candidate must have the necessary skills
to set goals, objectives and key tasks and provide the necessary monitoring
and control to ensure service excellence from contractors.Decisive. The
candidate must have a reasonable decision-making process which brings about
quick decisive responses and action.Persistence. The candidate must have
definiteness of purpose, desire, self-reliance, knowledge, co-operation and
will power in a changing environment, which requires new work habits to be
developed.Communication. The candidate must have excellent inter-personal and
communication skills. Fluent in English and local language.ExperienceRelevant
experience in Engineering Services, Design, Project Management
Relevant experience with HSE and Hard services.
Excellent experience in Customer service and hospitality.
Relevant experience in Asset Management, car fleet, working towards service
KPIs
QualificationsAll of the above.Diversity and equality of opportunity should be
the central principle of your selection process. All stages of the process
should be clear, objective and fair. Ensure you are not discriminating against
potential applicants on any basis. Challenge each aspect of your job
description to ensure that the requirements are essential to the role.
If this job description resonates with you, we encourage you to apply even if
you don’t meet all of the requirements below. We’re interested in getting to
know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we
offer a supportive culture and comprehensive benefits package that prioritizes
mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm
specializing in real estate. We have operations in over ‎80 countries and a
workforce of over ‎102,000 individuals around the world who help real estate
owners, occupiers and investors achieve their business ambitions. As a global
Fortune ‎500 company, we also have an inherent responsibility to drive
sustainability and corporate social responsibility. That’s why we’re committed
to our purpose to shape the future of real estate for a better world. We’re
using the most advanced technology to create rewarding opportunities, amazing
spaces and sustainable real estate solutions for our clients, our people, and
our communities.

Our core values of teamwork, ethics and excellence are also fundamental to
everything we do and we’re honored to be recognized with awards for our
success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued
and empowered to achieve our full potential is important to who we are today
and where we’re headed in the future. And we know that unique backgrounds,
experiences and perspectives help us think bigger, spark innovation and
succeed together.