Responsibilities:
* Process agents' flights requests in a timely manner.
* Assist operations department in GDS and reservations.
* Provide agents with extra information related to any request.
* Maintain a stable GDS knowledge in the team.
* Monitor the sales made by the team and verify them on Price Drops.
* Request feedback on processed requests and to report to the Advisor (if needed to take actions).
* Process the requests according to the provided workflow guidelines and standards of processing assigned leads.
* Attending ad hoc meetings/trainings scheduled in advance.
* Keep up with the latest products/practices and any relevant information applicable for each office.
Requirements:
* Understanding of Sales process, airlines policies, GDS "Preferable Sabre, Apollo, Galileo" regulations, fare rules and restrictions.
* Team work
* Learning Orientation
* Decision-making skills.
* Stress resilience.
* 0-2 year of experience.
* Customer Orientation.
Compensation:
very competitive package.
With us you will:
* Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions;
* Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring;
* Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders;
* Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, arranged office yoga class, vaccination days in the office, and much more;
* Get treated with delicacies at the office with snack days and supply of fresh fruit and delicious coffee;
* Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations;
* Work from a spacious, modern, and well-equipped offices.
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