Process Expert

Maersk offers exciting career opportunities in a truly international working
environment. When you join Maersk, the world becomes your workplace. A career
at Maersk means working in a culturally diverse, performance stimulating
environment. You'll be part of a rich heritage and an exuberant logistics
company that aims to be an inspiring and challenging place to work. You will
feel the diversity and dynamics of our international business from day one. We
commit to providing the best possible development and career growth to all our
employees through digitalized learning ways in order to keep them up to date
with development of technological changes.
We Offer
Maersk is going through an industry-defining transformation: We want to
innovate global trade by simplifying our customer's supply chains. With simple
end-to-end solutions, digital services and seamless customer engagement, we
want to enable our customers to trade and grow by transporting goods anywhere.
Joining us, you will play a key role in ensuring that we succeed.
Maersk is a Company where diversity and inclusion is a core part of our people
strategy. At Maersk we value the diversity of our talent and will always
strive to recruit the best person for the job.
No matter your dreams and ambitions, Maersk offers exciting career
opportunities in a truly international working environment. You will get ample
opportunity to develop your talent and take your career further - and we will
support you in your endeavors.
In Maersk we have a vision to become The Global Integrator of container
logistics. You will join a truly ground-breaking journey striving to
continuing to strengthen the focus to become a truly customer-centric company,
serving our customers' individual needs.
Key Responsibilities
* Prompt and effective response to day to day stakeholder communication within agreed SLA and in alignment of task urgency\deadline.
* Focus on customers' problem resolution scenarios with high level of ownership.
* Propose and support initiatives for continuous improvement of Customer Experience processes.
* Attend to export and\or import-specific processes as assigned within the team, namely:
Import sample tasks:
* Complete import process, complying with SLAs and global process design.
* Execute pre-arrival and import manifest process.
* Facilitate completion of documentation process, closing of open export tasks.
* Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs
* Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
Export sample tasks:
* Conduct Vessel reconciliation\CRVR and manifest process as per process design.
* Support with proactive activities that facilitate documentation and cargo release.
* Work in close coordination with Area Partners\local focal to improve downfalls.
Who we are looking for:
* Suitable university degree
* Customer centric mindset with focus on service orientation
* Attentive to details with high sense of urgency and stress handling.
* Good communication skills
* Excellent Learning capability.
* Excellent command of English and Arabic in verbal, reading and writing
* Excellent command of MS-Office (Excel, Word, and Power Point)
* Flexible to work in rotational shifts (‎24/‎7 environment) when required.