- copy

Vacancy Title:* Service Administrator
Vacancy Location: Fujairah, UAE
Engagement Type: Permanent; Full-Time*
Your Company
Survitec are the world's largest survival technology provider. For over ‎166
years, we have been protecting lives in the air, on land and at sea, through
the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of ‎3,000 professionals with presence in ‎96
countries partnering with our customers to provide innovative solutions that
reduce risk and help keep you safe.
That's why the world's leading maritime, defence & government, energy and
aerospace organisations trust us when it matters most and why we have been
awarded the Silver Award by the Defence Employer Recognition Scheme
*Your New Role
Are you an excellent communicator, passionate and committed to delivering
exceptional customer service support to customers? Are you proactive,
independent, and highly organised?
Reporting into the Operations manager, we have an exciting opportunity to
bring on board a Service Administrator on a fixed term contract, full time
basis at our Antwerp site. The role is part of a specialist family that is
dedicated to delivering excellence in all safety servicing activity for the
full range of Survitec Safety solutions.
You as our Service Administrator will process and plan the delivery of
customer orders across a range of Survitec safety solutions. You will be
planning and coordinating technician time, parts, and other physical resources
according to the standard service delivery processes. Providing customers with
timely information on progress and ensuring accurate and timely billing of all
works carried out.
What You Can Expect from the Role
Key Responsibilities and accountabilities:**
* You will record and processes customer orders, including custom and special orders that may require additional resources for delivery
* Conducting calls (by telephone or other channel) to allocated customers, acting as a key point of contact for resolving customer queries / complaints about work in progress
* Providing quotes for local business as needed, ensuring standard pricing and terms are applied in each case
* Issuing certificates promptly and ensures all associated systems are updated accurately, support proactive notifications for next year's servicing business
* Responding to and resolves complex or advanced issue escalations promptly and appropriately,
* Planning and coordinating technicians to deliver servicing installation, maintenance and repairs
* Communicates the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies
* Collaborates with stores colleagues and monitors stock levels directly to ensure all scheduled work can be delivered; assists in stock take activity
You will have the opportunity to develop in your role and feel proud of the
work you do. Working at Survitec is fast paced, challenging, and incredibly
rewarding. This is not just another job; this is your career.
The Experience, Qualifications and Skills You Will Have
Essential Criteria
* ‎1-‎3 years of administration experience
* Educated to A-level or Further Education College equivalent level
* Proficient in the use of Microsoft packages and use of IFS systems
*Why You Should Work for Us
* * Competitive base salary
* Management Training & Professional Development Opportunities
* Employee Assistance Programme
* Workplace Reward & Recognition scheme
*How to Apply
Please click Apply Now
If you would like more information regarding this role before applying,
please feel free to reach out to us via Linked In or via
[email protected].
Survitec is an equal opportunities employer. Our diverse global workforce
protects lives, every single day. We are committed to cultivating an inclusive
culture where our people feel valued, appreciated, and free to be who they are
at work. Because, to provide service and excellence to our customers we must
mirror their diversity. But more importantly because it is the right thing to
do.