Telephone Team Leader

Job Number ‎23099401
Job Category Rooms & Guest Services Operations
Location Le M eridien Al Aqah Beach Resort, Dibba Road, Fujairah, United
Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Organize and coordinate group check-in/pre-registration procedures. Sell a
room/accommodation to guests without reservations. Anticipate sold-out
situations, identify how many rooms are over-committed; obtain alternative
accommodations for guests with reservations. Block rooms in the computer,
identify designated requirements. Perform duplicate reservation checks. Run
and check daily reports/contingency lists. Supply guests with directions and
information. Answer, record, and process all guest, requests, questions, or
concerns; follow up to ensure each has been met to guests' satisfaction.
Arrange transportation for guests/visitors. Issue safe deposit boxes. Count
and secure bank at beginning and end of shift. Cash-guests' checks, process
all payment types, vouchers, paid-outs, charges, and provide change.

Assist management in motivating and coaching employees; serve as a
departmental role model. Follow company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; ensure uniform and
personal appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and acknowledge
guests according to company standards; anticipate and address guests' service
needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language; prepare/review
written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships;
support team to reach common goals. Ensure adherence to quality standards;
identify and recommend new ways to increase organizational efficiency,
productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an
extended period of time. Enter and locate information using computers/POS
systems. Move, lift, carry, push, pull, and place objects weighing less than
or equal to ‎25 pounds. Perform other reasonable job duties as requested by
Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At Le M eridien, we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative, cosmopolitan, culture seekers that appreciate sophisticated,
timeless service. We provide original, chic and memorable service and
experiences that inspire guests to unlock the destination. We're looking for
curious, creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences, we invite you to explore career opportunities with Le Meridien.