Position at Kanad Hospital
This position is responsible for establishing a helpdesk contact with users,
record and track incidents and user requests, provide training to new and
existing users and provide Level 1 and Level 2 service in technical diagnosis,
workarounds and resolution of incidents within the Oasis Hospital
infrastructure.
Requirements:
Education: Bachelor 's in Computer Science or related field.
Experience: At least 3 (preferably 4) years of work experience, preferably
within an IT operations and/or support environment
Essential Job functions and Key Accountability:
Incident Management :
* Register requests/incidents in incident management database
* Provide first line support where possible
* Assign requests/incidents to technicians
* Monitor progress and time that requests remain open
* Escalation of incidents where necessary
* Closure of incidents
Request fulfillment :
* First line support for minor requests
* Minor changes, e.g. password resets, user permissions
* User account setup and maintenance
General Communications:
* Taking calls / messages
* Writing/presenting training materials
* Documenting IT procedures and policies
User Training:
* Training for new users including Windows logon/logoff procedure, email use, HIS use and use of other productivity software (e.g. MS Office, OpenOffice)
* Training for existing users on new systems/software (e.g. new Oracle)
Ad Hoc Tasks:
* Maintenance and setup of workstations
* Installing Operating Systems and software
* Mentor less experienced IT staff
* General computer support
Technical Competencies:
* Clinical Operations Familiarity: Through the design and implementation of clinical work-flows, demonstrates familiarity with health care delivery processes and policies that impact patient safety and internal efficiency.
* Hospital Informatics: Well versed with the information domain and system support requirements for health-care delivery, including the integration requirements between an Electronic Medical Record (EMR) / Hospital Information System (HIS) to Lab Information Systems (LIS), Radiology Information Systems (RIS) / Picture Archiving and Communication System (PACS), Enterprise Resource Planning (ERP) and sub-specialty systems.
* Basic Computing Knowledge: Mastery of office and productivity applications, knowledgable about endpoint computing hardware and peripherals, windows and linux operating systems, configuration of n-tern software applications, internet and browser, network and data transport. Understanding of information security principles, practices and responses to incidents.
* IT Project Lifecycle Standards: Adheres to and enforces established standards for managing IT projects from requirements through post-implementation reviews; Actively engages to monitor and establish obsolesce to implement defined standards and best practices.
**About the Client** An established Kuwait-Based company catered to supply and provide high quality food service and hospitality equipment and services. **About the Role** To provide technical support and ensuring that all the computer software, hardware, software are running and operating s…
Helpdesk & IT support Day to day IT support. Must be aware of IT technologies and know the troubleshooting. Bilingual ( Arabic & English ) is preferred. Salary will be determined on education & experience. Job listing is for well known company offering job benefits also. Please send your updated C…
Helpdesk & IT support Day to day IT support. Must be aware of IT technologies and know the troubleshooting. Bilingual ( Arabic & English ) is preferred. Salary will be determined on education & experience. Job listing is for well known company offering job benefits also. Please send your updated C…
#### **13479-Helpdesk Support** **Experience:** 5-7 **Posted:** 14 Aug,2023 **Location:** United Arab Emirates Apply Now #### **Job Title** **: Helpdesk Support** **Location** : Dubai ** Job Summary:** * Providing support in all technical matters related to information technology in the depar…
Universal American School is proud of its association with the AFEF, part of the Al Futtaim Group (AFG) which is a leading family business in the region whose portfolio includes the likes of IKEA, Marks & Spencer's, Lexus, Toyota and many more. Leveraging on the capabilities within AFG, and as a re…
Helpdesk Support Professionals Our client is a large bank in Kuwait is seeking to hire Helpdesk Support professionals for 2-3 months, extendable based on the performance of the candidates. The desired candidates must have expertise in helpdesk support and aware bulk PCs deployment process & very m…
**Job Title:** Helpdesk Technician I **Job Location:** **** Kuwait _This position supports a US Military customer and may have a 24 x 7 support requirement which could include an Extended Workweek (EWW) or Shift Work during other than normal duty hours._ **Job Responsibilities:** * Sit at help…
##### **Overview** Department **Information Technology** Division **VP for Finance & Administration** Job Family **Information Technology** Reports to **Support Supervisor** Location **Alfaisal University - Riyadh** #### **Job Summary** The IT Helpdesk Coordinator is responsible for assisting Alfa…
## **Full-Time** **JOB LOCATION:** Ras Al Khaimah, UAE **JOB TYPE:** Full-time **WHO WE ARE:** Microvision, headquartered in Dubai UAE brings a DNA in innovation and decades long expertise adding value to the Government sector, Enterprise and SMEs in the Gulf. We pride ourselves in having a consist…
**JOB TITLE: Helpdesk Analyst (Remote Automation Support Engineer)** **DEPARTMENT: HelpDesk** **REPORTING TO: Helpdesk Manager** **_Location : Egypt_** **PURPOSE OF POSITION** Supporting the current and upcoming Automation projects in the region and achieve SLA targets **KEY RESPONSIBILITIES** * …