Experience: 5-7
Posted: 14 Aug,2023
Location: United Arab Emirates
Apply Now
Location : Dubai
Job Summary:
* Providing support in all technical matters related to information technology in the department, which includes technical support for computers Automation, applications, and other related technology.
Key Responsibilities & Accountabilities
* Providing timely and efficient technical support to our employees.
* Troubleshooting hardware and software issues.
* Offering remote assistance and on-site support when necessary.
* Have experience on MAC/WIN
* Providing support to the department's staff in various matters, identifying, diagnosing, researching and solving first-level technical problems in Location and remotely by phone or desktop
* Document, monitor, and follow up calls for unresolved outstanding issues.
* Escalating problems to support the second level as needed and issue
* Coordination between the customer and support the second level in the provision of services.
* Track inventory by adding new purchased items, assigning items to users and updating details Customer
* Dealing with training preparations and downloading programs for any training courses.
* Dealing with the download of all required computer programs (operating systems and networks, office, oracle, acrobat... etc).
* Ensure that printers work effectively and efficiently at all times.
* Dealing with technical support that includes specifications, loading and testing of computer systems and computer-related devices Automated within the standards and guidelines associated with the department
* Maintain personal computers and printers and follow up with suppliers if necessary.
* Add, remove or change user profiles to provide appropriate authorization levels necessary for server access .Active Directory ،(Windows Server)
* Providing support in reviewing computer problems and dealing with technical problems facing employees in the department
* Provide the necessary support to the director of the administration and carry out any other tasks assigned to him
* Add, remove or change folder share user profiles
* Dealing with preparatory preparations in internal and external meetings, exhibitions and conferences.
Ensuring an experience
* Provide the necessary suggestions and modifications for the services provided and reorganize customer service internally
* Consistent to serve customers in a smooth and appropriate way that achieves the objectives
* Installation and operation of new devices and installation of programs and operating systems
* Follow-up and maintenance of computers for customers or employees
* Preparing reports on maintenance operations with recommendations for solutions, proposals and recommendations in case the department needs
* To carry out new developments with technical devices and equipment
* Conducting the necessary training for employees on new systems or software.
* Implementing network security policies in accordance with the standards and policies adopted by the competent government authorities
* To carry out any other tasks within the scope of his responsibility entrusted to the head of the information technology department or the director of the support services department
Education & experience
* Exp- 5-7 Years
* Higher Diploma or bachelor's degree in computer science or information Technology Management or equivalent from a recognized university
* .Microsoft Certified Systems Administrator (MCSA)
* ITIL Foundation
* Bachelor's degree: 1 - 0 experience in the field of information technology.
* Office Microsoft، word، excel، PowerPoint. Advanced skill in using the program
Technical Skills:
* Skill in using, updating and managing information technology systems and programs effectively.
* Proficiency in Arabic and English. Ability to read, analyze, formulate letters and correspondence according to standards,
* Ability to respond to customer and employee inquiries.
Skill
Years
Months
Helpdesk Support
6
0
MAC/ WINDOWS
6
0
operating systems and networks
6
0
Active Directory
6
0
Windows Server
6
0
Troubleshooting hardware
6
0
Troubleshooting software
6
0
Technical support
5
0
**About the Client** An established Kuwait-Based company catered to supply and provide high quality food service and hospitality equipment and services. **About the Role** To provide technical support and ensuring that all the computer software, hardware, software are running and operating s…
_Position at Kanad Hospital_ This position is responsible for establishing a helpdesk contact with users, record and track incidents and user requests, provide training to new and existing users and provide Level 1 and Level 2 service in technical diagnosis, workarounds and resolution of incidents …
Helpdesk & IT support Day to day IT support. Must be aware of IT technologies and know the troubleshooting. Bilingual ( Arabic & English ) is preferred. Salary will be determined on education & experience. Job listing is for well known company offering job benefits also. Please send your updated C…
Helpdesk & IT support Day to day IT support. Must be aware of IT technologies and know the troubleshooting. Bilingual ( Arabic & English ) is preferred. Salary will be determined on education & experience. Job listing is for well known company offering job benefits also. Please send your updated C…
Universal American School is proud of its association with the AFEF, part of the Al Futtaim Group (AFG) which is a leading family business in the region whose portfolio includes the likes of IKEA, Marks & Spencer's, Lexus, Toyota and many more. Leveraging on the capabilities within AFG, and as a re…
Helpdesk Support Professionals Our client is a large bank in Kuwait is seeking to hire Helpdesk Support professionals for 2-3 months, extendable based on the performance of the candidates. The desired candidates must have expertise in helpdesk support and aware bulk PCs deployment process & very m…
**Day- to-day operations:** * Implement day-to-day operations assigned for the Helpdesk Administration Section to ensure compliance with the established standards and procedures. * Serves as Team Lead for the administration and maintenance of company's IT asset including mobile IT equipment, P…
Insert Job title Make a difference every day The Job Opportunity The purpose of the job is to respond to the requests directed to the Helpdesk. Monitor and control the daily operations of the building and to record any system anomalies via the CAFM (Computer Aided Facilities Management) fa…
### **_Job Information:_** * _On the one hand, you follow up emails and telephone calls as a Helpdesk employee to provide support to customers._ * _On the other hand, it is important that the wiki, a support knowledge base, is well supplemented. This way you ensure that people find informati…
**Job Title:** Helpdesk Technician I **Job Location:** **** Kuwait _This position supports a US Military customer and may have a 24 x 7 support requirement which could include an Extended Workweek (EWW) or Shift Work during other than normal duty hours._ **Job Responsibilities:** * Sit at help…