Job Summary:
This role is responsible for ensuring that the patient experience at NMC Al
Ain meets the industry standards.
Duties & Responsibilities:
CLIENT ENGAGEMENT
* To collect, collate and analyze demographic, preference, and behavioral information about all patients.
* To identify trends and patterns in the collected data of the patient population
* To use the collected information for focused engagement activities e.g., to send a birthday message or similar
* To use the collected information for targeted marketing e.g., new services or promotional packages.
CLIENT FEEDBACK
* To collect statistically significant feedback about all aspects of the hospital service, including product offerings and quality of service.
* To use the collected information to direct the development of services or service quality.
* To validate and share the feedback data with the regulator when required.
COMPLAINTS MANAGEMENT
* Manage complaints according to the complaints policy.
* Analyze, trend and report on complaints.
* Facilitate service recovery actions following complaints.
Qualifications
Qualification, Licensure, Education, Experience, Special Skills:
Graduate in a management related field, with post graduate training an
advantage
At least 2-years customer care or operations experience at a supervisory
level.
Resillient personality. Good interpersonal skills. Good listening skills.
Patient centered approach. Understanding of UAE cultural norms
Advanced computer literacy. Familiar with the full MS-Office suite. Good
netiquette
Excellent command of oral and written English; Arabic desirable but not
mandatory.
Primary Location : NMC Specialty Hospital Al Ain
Work Locations : NMC Specialty Hospital Al Ain NMC Specialty Hospital
Al Ain, Opp. Police Headquarters Behind UAE University Al Ain
Job : Non Medical
Organization : NMC Specialty ALN
Full-time
Job Posting : Jul 20, 2022, 5:43:53 AM
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