Number of Positions
1*
Business Line
Mobility Services
Function
*Quality *
City
*Obour *
State/Province
*Cairo *
Country
*Egypt *
Zip/Postal Code
*11311 ****
Requirements**
* Bachelor Degree of Business Administration or any relevant discipline.
* 5-7 years ' experience in a customer-centric environment in the services industry.
* Experience in managing teams, motivating, coaching and inspiring team members to achieve excellent customer experience.
* Proven track record of customer experience and operational achievement of pre-defined global KPIs such as CSAT, NPS, contact rate and other efficiency and effectiveness KPIs that directly impact growth through retention of customers.
* Excellent oral and written communication skills.
* Experience and skill in areas such as customer experience process development & audit, quality management & training.
* Know-how and experience dealing with different systems and modalities of support and communication.
* Analytical, data-driven and process oriented; with excellent ability to problem-solve.
* Ability to deal with people from all levels professionally, effective planning, organizing, delegating, and time management skills.
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