Job Description
Sutherland is seeking an organized and reliable person to join us as a
Customer Experience Manager. We are a group of driven and supportive
individuals. If you are looking to build a fulfilling career and are confident
you have the skills and experience to help us succeed, we want to work with
you! Customer Experience Managers in this role get to: Collect and analyze
customer feedback: this feedback that comes through internal and external
channels is collected and analyze to identify and act on every opportunity -
and so that the manager can champion the voice of the customer. Ensure
compliance: with key initiatives, tracking complaints, reporting on status,
and manage projects that result in identified issues being prevented or
mitigated for future customers. Built a positive experience: cause a
measurable reduction in negative comments by tracking and ensuring the
dissemination of best practices that result in positive customer experience.
Create a quantifiable increase in Customer Experience: This critic
Qualifications
Our most successful candidates have: - Creativity, proactivity, and have
a bias for action - Experience with marketing, organizational development,
psychology, or customer experience - Exceptional project leadership skills, an
eye for details, and good-old-fashioned common sense - Experience aggregating
and analyzing customer feedback is preferred, but prior experience collecting
and analyzing information or data is a foundational requirement - Ability to
inspire others to action and to influence without authority is absolutely
necessary - Ability to create Customer Journey Maps, Employee Journey Maps,
identify opportunities for improved process or design - Passion for
learning/learning agile - Excellent written communication skills - Good
computer skills: working knowledge of Microsoft Windows, Word, PowerPoint,
Excel - Exceptional research skills - The ability to exude a professional
demeanor and appearance - Attention to detail and excellent organizational
skills - The ability to function in a fluid envir
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