Senior IT Services Manager - DHA

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR
CUSTOMERS.
Would you like to become part of the world's most international company in the
world?
A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. Do you want to be
part of a company that connects people worldwide? And the more people we
connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric"
Team and become a Certified International Specialist!
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR
CUSTOMERS.
Would you like to become part of the world's most international company in the
world?
A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. you will be part
of an Organization that connects people worldwide and the more people we
connect, the better lie will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric"
Team and become a Certified International Specialist!

Role Purpose:

The IT Services Manager's role is to ensure the streamlined operation of the
IT Department in alignment with the business objectives locally and Globally.
This individual will plan, coordinate, direct, and design IT-related
activities of DHL EXPRESS SA, as well as provide administrative direction and
support for daily operational activities of the department. Also work along
MMT's "Middle Management Team" in other functions to identify, recommend,
develop, implement, and support efficient technology solutions for all aspects
of the organization. This person will also define, lead and implement IT
policies, procedures, and best practices.

Accountabilities:

Skills / Qualifications :
Very good digital literacy, particularly in Hardware, Software, Networking and
Cybersecurity.
Relation Ship with IT vendors, customers, and Government Sectors.
Reporting and analysis of department performance and cost efficiency.

Impact:

Analysis of IT Services continuously. Keep the Senior IT Director advised of
the latest updates.

Problem Complexity / Process:

Lead IT operational and strategic planning, including fostering innovation,
planning projects, and organizing the allocation of resources

Customer / Partner:

• Lead the deployment, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.


• Lead all aspects of provision of end-user services, including help desk and technical support services.


• Work with collaborators to define business and systems requirements for new technology implementations.


• Maintain positive relationships with customers by identifying customer needs and overseeing service delivery within the company context.


• Direct research on potential technology solutions in support of procurement efforts.


• Approve and lead all aspects of projects and project portfolios.


• Practice asset management for IT equipments.


• Handle IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

Autonomy:

The job holder will IT Director as well as the team to achieve business and
customer expectations.

People Management:

Job holder needs to be people-oriented and can lead multi-national team, with
development progress every year.

Degree of Supervision:

Responsibilities to provides job direction, reviews the performance of key
results areas, checks and monitors the accuracy and timeliness of reports, and
ensures that all Business information is handled with the utmost
confidentiality.

Major Challenges:

• Ensuring that information and issues are treated with utmost objectivity, integrity, and confidentiality.


• Pressure is often brought about by the number, vitality, and diversity of tasks, and activities.


• Weekly Presentations with Line Manager to review business performance and negotiate the direction forward.

Personal Specification:

Education:
* Bachelor or higher degree in MIS, Management, or equivalent.
* Certifications in Cyber Security are recommended

Experience:

• ‎3-‎5 years in IT or a similar field.


• Relative expeinence in management role.

Technical Knowledge/Skills:

• Strong leadership skills.


• Excellent written and oral communication skills.


• Excellent interpersonal skills.


• Ability to conduct and direct research into IT issues and products as required.


• Ability to clearly communicate ideas in business-friendly and user-friendly language.


• Ability to perform general mathematical calculations to create cases, budgets, and so on.


• Highly self-motivated and directed.


• Keen attention to detail.


• Shown analytical, evaluative, and problem-solving abilities.


• Ability to efficiently prioritize and implement tasks in a high-pressure environment.


• Outstanding customer service orientation.


• Extensive experience working in a team-oriented, collaborative environment.

Competencies:

Planning Organizing:
Lead IT Department operational and strategic planning, including fostering
innovation, planning projects, and prioritizing and negotiating the allocation
of resources.

Communication:

Job holder regularly communicates with all departments to update the business
and confirm the roles and policy implementation, also communicate the
incidents bulletins.

Teamwork:

Job holders have to work closely with Regional IT Services Management and his
team, and also to work with the same level of management from another
department to be aligned with business expectations and compliance.
Job holders need to review their department performance as below:
* Employee performance regularly.
* provide feedback to improve the skills and performance of their team and department.
* Standards and Compliance.
Telecommunication and Financial IT performance.

Our offer:

• Strong career support in a diverse environment with Phenomenal culture, empowered colleagues and continuous learning opportunities.


• Multifarious benefit program.
  Do you see a personal challenge in these versatile and responsible tasks? Then
  apply now!
  We look forward to receiving your application!