Cost Clerk

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United A"rab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organisation to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day.

Overview of the role:
Provide technical consultation and advice the Service Advisors while receiving
Advanced General Repair (AGR) vehicles by interacting with customers,
confirming the symptoms, observing and road testing along with the customers;
guide the technicians in repair works to resolve Advanced General Repair
concerns to fix these at the first time itself to meet the customer
expectation for providing the Best in Town Experience and sustain the brand
name in market.

What you will do:
Evaluate the labour and parts line items in a service order and split into
different jobs, choose the appropriate sub order and then customer to ensure
the line items are appropriately split for correct billing.
Raise per-forma invoice for Cash and Contract periodic service orders and
verify the engine oil, brake cleaner and consumable charges posted from
packages are correct and the net amount equals the listed menu price.
Raise per-forma invoice for repair service orders and add consumable charges,
following a certain percentage of labour value as per the policy guidelines to
ensure the customer is billed appropriately.
Apply discounts manually in consultation with the Service Manager on labour
and part items on the Service Order as required to meet the agreed menu price
and customer-based discounts.
Assign parts issued on a Service order to the appropriate labour jobs for
proper accounting and charging to the customers
Prepare pro-forma and raise invoice for all Intra service orders to be billed
to Sales Marketing department thereby ensuring the charged amount are as
agreed or as per the menu price in case of ‎1000 Km service.
Prepare pro-forma and raise invoice for all Contract orders and ensure the
billed amount is as per the menu price
Raise purchase requisition and Local purchase order on SAP using appropriate
GL account number and material group for each sublet or bought out item
requested in a service order to account for all such purchases. Care to be
taken to ensure the correct GL account and amount is entered while raising the
purchase orders for proper accounting and billing.
Prepare Good receipt note on receiving the sublet services or bought out items
immediately on Sap to process the service order for billing
Ensure the sublet services and bought out items carry the pre-determined mark
up and the net amount in pro-forma is as per the agreed price with the
customer.
Create Invoice verification document periodically and submit all vendor
invoices with a summary statement to Finance to arrange for timely payment to
the vendors.

Required Skills to be successful:
‎1.- Customer management
‎2.- Strong analytical and communication skills
‎3.- Timely Resolution and Technical skills
‎4.- Proficient in Microsoft Office (Excel and SAP)

About the Team:
The role acts as the focal point to continuously promote the improvement of
Customer Service in Honda. A close liaison is maintained between all
departments and all personnel are involved in the process to create a
"Quality Service Culture". The role aims to ensure that the customer
experience is a positive one and the job holder is empowered to make
appropriate customer focused decisions where problems have occurred so that we
create customers for life.

What equips you for the role:
Graduate / ITI / Diploma in any discipline
‎3 years in Automobile / retail industry
Basic Accounting and Technical knowledge
Planning, computational, analytical, methodical, communication, interpersonal
and ability to work under Excellent knowledge of any dealer-based management
system and MS Office applications
Strong analytical and communication skills

REF: TB
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a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure
you can confidently demonstrate why this opportunity is right for you and
take the time to put together a well-crafted and personalised CV to further
boost your visibility. Our global Talent Acquisition team members are all
assigned to specific businesses to ensure that we make the best matches
between talent and opportunities. We not only consider the requisite
compatibility of skills and behaviours, but also how candidates align with our
Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves
available to you throughout the application process. We make every effort to
review and respond to every application.