Receptionist - UAE National

Date: ‎02-Jun-‎2022
Company: Air Arabia PJSC (G9)
Location: Sharjah, AE
Country: AE

Job Purpose

To assist visitors and guests and promptly answer their queries by providing
clear information, guidance and directions needed; provides administrative
support and on-going general assistance in the office including document
collection, delivery, photocopying, handling mail, and filing ensuring
performance is as per company 's adopted policies and procedures.

Key Result Responsibilities

• Handles the main reception desk by answering telephone calls, directing visitors and guests and answering their inquiries whilst relaying clear messages and information as appropriate.


• Ensures the comfort of all visitors, guests and applicants waiting in the main reception area, provides them with refreshments and escorts them to the required office if needed.


• Collects and promptly delivers documents, stationery and messages within the office in a timely and efficient manner.


• Provides continuous support in maintaining safe and tidy reception area and workplace; operates office equipment in compliance with procedures.


• Assists the HR team and other departments, if needed, in compiling, photocopying, filing and safekeeping of documents in order to optimize workflow in the respective departments.


• Co-ordinates with courier/postal agents for collection and delivery of documents. Receives, sorts, and distributes incoming mail and courier packages to the different departments as required. Maintains a delivery log book for all postal/courier transactions.


• Provides general non-technical information in response to queries from public.


• Maintains a log of all outgoing calls (international connections).


• Assists all departments by operating fax machines, preparing outgoing couriers and post packages when instructed to do so.


• Maintains a visitor's register and/or enters appointments on an automated system if needed.


• Executes any other tasks as assigned by the Supervisor/Manager.

Qualifications (Academic, training, languages)

• High School or Diploma in any stream is acceptable.


• Demonstrates pleasant personality and positive attitude all times.


• Well-groomed and organized.


• Capable of operating office machines and computer when needed.


• Excellent communication skills.


• Basic computer skills.

Work Experience

• Experience is not a must for this role given the candidate demonstrates the required competencies.


• ‎1-‎2 years of office support experience in a similar role in any industry would be an advantage.


• Capable of comprehending and classifying documents needed for required tasks.


• Ability to understand assignments and plan tasks according to priorities and logical order.


• Demonstrates the ability to operate office machines and equipment independently.


• Cooperative team player; possesses good organizing and time management skills.


• Stays up-to-date with required information and/or changes within the company including names of departments and personnel and their offices locations.


• Multi-task oriented with high attention to details.


• Dependable, self-motivated, displays energy and enthusiasm.


• Ability to use a interpersonal relations to execute tasks and build trust in his/her performance.


• Demonstrates the ability to contribute and successfully deliver against set KPIs.