Barista
What will I be doing?
As a Barista, you will be responsible for providing Guests with food and
drinks as requested in an efficient manner and according to proper procedure
and bar regulations. Specifically, you will be responsible for performing the
following tasks to the highest standards:
* Receive orders and serve customer requests completely in a timely manner.
* Create and serve a range of beverages including classic cocktails and soft drinks etc.
* Take food orders and assist the floor team with deliveries as required.
* Understand menu content, any menu changes, and promotional activities.
* Keep your service area clean, tidy, and well-prepared.
* Efficiently manage the proper settlement of all customer accounts
* Answer guest queries in a polite and helpful manner
* Follow correct reporting procedures if faced with issues.
* Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
* Comply with hotel security, fire regulations and all health and safety legislation.
What are we looking for?
A Barista serving Hilton brands is always working on behalf of our Guests and
working with other Team Members. To successfully fill this role, you should
maintain the attitude, behaviours, skills, and values that follow:
* Customer Service experience
* Ability to listen and respond to demanding Guest needs
* Excellent leadership, interpersonal and communication skills
* Accountable and resilient
* Committed to delivering high levels of customer service
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous experience in similar role
* Passion for delivering exceptional levels of guest service
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
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