Position: Barista (Full time #510487)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Responsibilities:
* Have a good understanding of the outlet's concept and food and beverage offerings and be able to verbally explain those to the guests.
* Knowledge of mixing and matching ingredients to offer an outstanding selection of creative non-alcoholic drinks, coffee, espresso, blended coffee, teas and be able to garnish all drinks as per the given standards and explain their characteristics. Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies and regularly update the Standard Drink Appearance file (SDA).
* If necessary, be able to personally interact and recommend suitable drinks for guest.
* Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
* Set up daily coffee station and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.
* Assure that all beverages, such as coffee, teas in good order to be served.
* Assist the Bar Supervisor and manager to create new blended drinks for promotional activity and new menus.
* Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.
* Assist in carrying out monthly inventories together with the Bar Supervisor and managers.
* Responsible for checking the temperature of the fridges or heating equipment and follow the First in, First Out standards.
Skills and Requirements:
* High School qualification or equivalent is preferred.
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is
preferred.
Minimum 2 years' experience working as barista in a luxury hotel/resort and/or
high end coffee bar.
Ability to understand guest needs and to deliver superior customer service.
* Ability to work long hours with a strong focus on operational excellence.
* Familiar with restaurant point of sales and cashiering procedures is preferred.
* Ability to prepare and suggest hot and cold beverages as well a classic and innovative beverages
* Knowledge of bar & barista service procedures and standards.
* Ability to understand the flow of service and handle multiple tasks effectively is preferred.
* Basic computer skills including MS Office is preferred.
* Ability to understand effective approaches of communication with different individuals
* Able to communicate clearly with peers and superiors.
* Verbal and written communication skills in English.
* Verbal and written communication skills in Arabic or other languages are preferred.
Advertised: 23 May 2022 Arabian Standard Time
Applications close: 31 Jul 2022 Arabian Standard Time
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