Key responsibilities:
* Building and maintaining strong, long-lasting customer relationships
* Develop new business with existing clients and/or identify areas of improvement to meet targeted revenue increase
* Forecast and track key account metrics (e.g. quarterly container volume results and annual forecasts)
* Initiate smart solution to help the company to tab into new opportunities, empowering automation and digitization
* Overseeing customer account management, including negotiating contracts and agreements to maximize profit
* Serve as the direct point of contact with assigned clients to ensure prompt and accurate service to exceed client expectations.
* Managing clients' needs, including overseeing all operational and account management tasks throughout the lifecycle of any engagement.
* Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
* Demonstrate critical thinking and make key decisions on behalf of our clients throughout the lifecycle of our service.
* Assist with challenging client requests or issue escalations as needed
* Follow up with clients and make visits to client locations.
* Ensure the timely and successful delivery of our solutions according to customer needs and objectives
* Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
* Maintain and help creating company's policies related to credit, pricing, account management and required service deliveries
* Maintain and organize all records for a client's transactional event(s).
* Stay informed on various legal requirements to maintain compliance with local regulations
* Perform other related duties as assigned
* Promote and demonstrate positive behaviours in harmony with DP World's Principals.
* Accountable for leading, mentoring and team engagement.
* Providing direction, promoting collaboration and ensuring the team are enabled to achieve goals and objectives of the business
* Measure and monitor performance against critical criteria, policy and guidelines established by DP World
* Ensure compliance to DP World, Environment, Health, Safety, Security & IT policies and procedures.
* Understand and adhere to DP World's Code of Conduct and Ethics policies
* Ensure adherence to DP World standards and policies.
* Ensure data security is maintained to protect the privacy and interest of clients and key stakeholders.
* Manage team of professionals and disseminating knowledge through continuous learning and development.
* Perform other related duties as assigned by the line manager.
Job requirements:
* Qualifications : Bachelor's/ Master's degree in business administration or relevant and certification in statistics or economics.
* Experience : 12 to 14 years in in Marketing, Trade, Product management from within the ports or shipping industries. Candidates with GCC experience will be preferred Previous
* Competencies and skills :
* Business acumen: identify key revenue and cost drivers and understand their impact on an overall business case
* Financial analysis: understand and evaluate complex financial models to determine the accuracy of projections
* Proficient in MS Office applications (Excel & Word )
* Excellent interpersonal, communication, critical thinking, and problem-solving skills, and confidence to operate in a customer-centric manner and advanced in English
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