Clearance Agent - RUH

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR
CUSTOMERS.
Would you like to become part of the world's most international company in the
world?
A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. Do you want to be
part of a company that connects people worldwide? And the more people we
connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric"
Team and become a Certified International Specialist!
YOUR TASKS:
* POSITION IDENTIFICATION:

Date:

Job Title:
Clearance Agent

Job Grade:
‎6

Job Holder:

Location:
Riyadh

Department:
Gateway

Reports To:
Gateway Supervisor

• KEY PURPOSE:
  Ensure that shipments are processed in a timely and efficient manner.


• REPORTING RESPONSIBILITIES:
  N/A


• KEY WORKING RELATIONSHIPS
  CONTACT

FREQUENCY

REASON

• Internal

SNAS Gateway staff

Daily

To facilitate clearance procedures

• External

Saudi Arabian customs

Daily

To facilitate clearance

• DECISION MAKING AUTHORITY:
  Decisions

Recommendations

Correction of shipment paperwork

Correction of duty payment for routine shipments

Duty payment for non-routine payment

• PRINCIPAL ACCOUNTABILITIES:
  OUTCOME
  (The result/target)

MECHANISMS
(How will you achieve this)

ORDER OF IMPORTANCE

PERCENTAGE TIME SPENT

Coordination with Operations Agents and Customer Sercvice to folow up hold
shipments

‎5

‎15%

Checking tariff code currency and valuation of invoice

‎1

‎20%

Checking the duty exemption status of the shipments.

‎3

‎15%

Visit Ministry of Commerce/Information as appropriate

‎4

‎20%

Ensure correct documentation is prepared for clearance and forwarded to Ground
Operations in accordance with the procedures

‎2

‎30%

• MAJOR CHALLENGES
  Liaising with Customs authorities


• DEGREE OF SUPERVISION
  Close supervision by Shift or Flight Supervisors
  YOUR PROFILE:


• PERSON SPECIFICATION


• Education
  High school education


• Experience
  ‎2 years customs experience


• Technical Knowledge/Skills
  Good command of English and Arabic.
  Computer literate.
  Full driving license.


• Personal Attributes
  Influencing when operating with customs


• COMPETENCIES
  INFLUENCING THE BUSINESS

PASSION FOR CUSTOMER SERVICE: Drive to identify, understand and give high
priority to customer needs. Anticipating and providing solutions to internal
and external customers in a helpful, friendly and honest manner.

PLANNING & ORGANISING: Establishing a course of action for self and others
to accomplish goals. Establishing priorities, keeping track of progress and
ensuring follow-up.

INTERPERSONAL / COMMUNICATION

TEAMWORK: Working effectively within a team or outside the formal line of
authority to accomplish objectives. Demonstrating understanding of how own
role fits within DHL as a whole.

PERSONAL

ACHIEVEMENT DRIVE: Demonstrating a high level of commitment, energy,
resilience and tenacity in doing the job. Being frustrated with the status
quo. Setting high standards and challenging goals and continually striving to
reach or exceed them.

ATTENTION TO DETAIL: Showing a general concern for all aspects and details
of the job, accurately checking own work and monitoring data.

TOLERANCE FOR STRESS: Maintaining stable performance under pressure and
remaining calm, objective and controlled in responding to urgent situations.

PROBLEM SOLVING

ANALYTICAL THINKING: The ability to systematically think through a
situation logically and accurately. Analysing all relevant data when making
decisions and providing recommendations.

INFORMATION SEEKING: Drive to seek out and assemble relevant information
and data from a wide range of sources, ensuring that information gathered is
relevant and adds value.

TECHNICAL / PROFESSIONAL

DHL KNOWLEDGE: Demonstrating an adequate knowledge of DHL strategy,
services, products, organisation, procedures and business processes.

FUNCTIONAL/TEHNICAL EXPERTISE: Demonstrating a satisfactory level of
technical and professional knowledge and skills in job related areas. Keeping
up-to-date with trends and developments in area of expertise. Knows where to
get in-depth expertise on specific technical areas.

OUR OFFER:
Do you see a personal challenge in these versatile and responsible tasks? Then
apply now!
We look forward to receiving your application!