Import Tracing Agent RUH KKIA

(20005NO)
Saudi Arabia-Central Province-Riyadh | Full-time | Permanent | Flexible
Working Times

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR
CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. Do you want to be
part of a company that connects people worldwide? And the more people we
connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric"
Team and become a Certified International Specialist!
YOUR TASKS

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    JOB PURPOSE:
    Ensure to satisfy the customer's needs and work effectively within a team to
    accomplish objectives. Demonstrating understanding of how own role fits within
    DHL as a whole .

    
    
  
  
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    Duties and responsibilities:
    Opening and following up GEMA request & network files, for import & export
    shipments without documentation
    Ensure to update all traces and networks on a daily basis
    Build sustainable relationships of trust through open and interactive
    communication though callback activities and outbound calls
    Obtain appropriate documents from customer / origin for smooth clearance
    Answer incoming calls and resolve customer's queries as they arise
    Ensure that all paperwork provided to gateway is correct and duties are billed
    to the correct consignee
    Identify and assess customers' needs to achieve satisfaction
    Follow NTP procedures, guidelines and policies
    Handle changes in Saudi customs policies and act upon them.

    
    
  
  
  
  

YOUR PROFILE
* * Education:
University Degree or equalivent.
* Personal Attributes:
Fluent Arabic / English language, written and spoken.
Positive Attitude
Team player
* Skills and proficiencies:
Customer oriented
Good knowledge of MS Office
Excellent communication and interpersonal skills.
Problem solving skills

OUR OFFER
* Strong career support in an international environment.
* Great culture and colleagues.
* Multifarious benefit programm.

Do you see a personal challenge in these versatile and responsible tasks? Then
apply now!

We look forward to receiving your application!

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