Packet Core Support Engineer

About this opportunity

We are now looking for a Packet core Engineer that will provide technical
service and support to our customers. In this role, you will troubleshoot and
resolve problems to stabilize and optimize customer networks. You will
configure and integrate different nodes and solutions in new and live customer
networks.
You will typically interact with customer technical staff, operation managers,
service engineers, and other groups within the Service Delivery organization.
You may also interact with groups in sales, R&D, 3rd party suppliers, and
local authorities.
As there are no distinct borders between the areas, you will need to be
flexible and master more than one area. You are expected to travel
internationally and work in different cultural environments. The technical
development is rapid and you are responsible for continuously keeping your
competence and skills up to date.
You will require a broad knowledge of telecom and Datacom, covering both
hardware, software, and network knowledge. You will work, collaborate, and
communicate in an international environment, both with colleagues internally
as well as with customers and suppliers to Ericsson. The role more than often
requires you to take on big responsibility and it is important that you can
work independently.

What you will do

Customer support request (CSR) investigation follow-up and coordination.
Analyze problems and identify suitable solutions to these problems.
Do Software Update Management (SUM) activities.
Working on complex solving, using support tools, and according to global
support processes and procedures.
Developing and maintaining relationships with Customers.
Actively engage in communication with other engineers for the purpose of
knowledge sharing.

You will bring

Min. Bachelor's Degree in Engineering or equivalent
Domain experience: (Packet core) at least ‎3 years.
Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC
Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, and
Charging Nodes)
Good knowledge of SAPC (Policy server), IP works (DNS)
Familiar with virtualization and the Cloud Systems
Excellent IP background
Very good knowledge of Linux
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skills
Working with people

Why join Ericsson?

At Ericsson, you ´ll have an outstanding opportunity. The chance to use your
skills and imagination to push the boundaries of what´s possible. To build
never seen before solutions to some of the world's toughest problems. You´ll
be challenged, but you won't be alone. You´ll be joining a team of diverse
innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process
looks like.
Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.
Primary country and city: Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh
Req ID: ‎713274