Pre-requisite:
* Willing to work flexible schedules / shifts (Days and Nights)
* Act as a supervisor for Instructors and Peer Trainers with new hires
* Deliver instructor training, observation and coaching
* Ensure training records are kept up to date through the console
* Ensure training materials are kept and delivered against the standard and provide a positive learning experience
* Use and analyze data on a daily basis to improve New Hire (NH) learning experience
* Feedback to Instructors and Peer Trainers on their delivery NH groups performance
* All tests/ audits are completed and responses are tracked
* Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
* Work with operations on a skill matrix to highlight gaps for critical role training
* Support operations with the delivery of critical role training
* Improve processes from gathering feedback and analyzing data
* Support the recruitment of Instructors and Peer Trainers
* Attend meetings when required and provide information required
* Work in partnership with the agency managers to improve new hire performance
* Support projects with feedback and improvements
* Manage multiple competing priorities
* Demonstrates a methodical approach in tasks
* A basic understanding of project management
* Shows a drive for improvement of learning and design processes
* Analytical skills
* Sense of confidentiality
* Trainer or Learning Assistant experience
* Able to work independently and autonomously
. Experience working in a fast paced environment
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