Job Description:
Ready to put your IT skills to work on urban construction projects?
Parsons is now hiring an Junior IT Support with a desire to work in a
support role alongside the Project Manager on various IT projects that enhance
the fabric of our community.
Responsibilities:
* Provides analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware.
* Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.
* Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.
* Researches and develops solutions for standard software and hardware questions, issues, problems and failures.
* Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.
* Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.
* Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.
* Provides Service Desk on call support for nonbusiness hours (Weekends and Holidays).
* Performs other responsibilities associated with this position that may be appropriate.
Qualifications :
* Bachelor degree in Engineering or Computer Science.
* Work experience of 0-2 years in any related field providing support to end users (or an equivalent combination of work experience and education)
* Basic knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.
* Good customer service skills.
* Ability for identifying, analyzing and resolving common technical issues, questions and problems with the personal computers, workstations, software and associated hardware.
* Written and oral communication skills appropriate for the position, including the ability to speak well in basic professional situations (may include communication via telephone or in person).
* Saudi Nationals only.
Minimum Clearance Required to Start:
Not Applicable/None
Parsons is an equal opportunity employer committed to diversity in the
workplace. Minority/Female/Disabled/Protected Veteran.
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