IT Tech Support (Saudi Nationals only)

Job Description:
Parsons is now hiring an IT Tech Support!
In this role you will provide technical support for the installation, repair
and maintenance of personal computers, workstations, associated software and
related hardware used by individual Parsons employees, contractors or clients.

Responsibilities
* Provides in-person or remote technical support for the installation, repair and preventive maintenance of personal computers, individual workstations and related software and hardware. Server support, Network support, Local Voice system and PDA (BB/ iPhone) support. Assist with project mobilization activities; may work with projects related to IT infrastructure as directed.
* Provides regular support in modifying, upgrading or enhancing existing standard hardware and software for individual end users or for small work groups. May work with other End User Support team members to implement more complex modifications, upgrades or enhancements to individual workstations or for large work groups.
* Troubleshoots moderately complex software and hardware questions, issues, problems and failures. Activities include recognition, research, isolation, resolution and follow-up actions.
* Screens, analyzes and diagnoses issues arising from internal inquiries and work requests related to maintenance of personal computers, individual workstations and associated hardware and software. Refers more complex issues, questions and problems to a higher level staff member for disposition and resolution.
* Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user's satisfaction. Works with end users to assure they know and follow Parsons IT standards, policies and procedures.
* Assures that all activities are documented and reported according to Parsons and IS standards. Responsible to meet the Parsons IT Core and Internal Process Metrics. Log/update/resolve/close assigned Incident/Problem tickets. Compliance with and implementation of industry standard IT operations, policies and procedures related to incident, problem, change and risk management as well as disaster recovery.
* Performs the regular activities required to set up standard personal computing hardware, software and services for individual Parsons employees. Maintain the local IT Hardware.
* Responsible for H/W and S/W receiving on delivery from vendors.
* Assists with project mobilization activities; May assist with the installation, implementation and use of IT infrastructure hardware as directed.
* Performs other responsibilities associated with this position that may be appropriate.
Qualifications
* Bachelor's degree in Computer Science or related discipline
* Minimum ‎3 years of experience in related discipline providing support to end users, working in an IT support role or working in the MIS environment (or an equivalent combination of work experience and education).
* Microsoft Certified Professional (MCP) required.
* A working knowledge of Microsoft operating systems and MIS environment and a full functional knowledge of the assigned area.
* Good customer service skills.
* Ability to identify, analyze and resolve common technical issues, questions and problems with standard workstation, hardware and software configurations.
* Written and oral communication skills appropriate for the position, including the ability to speak well in basic professional situations (may include communication via telephone or in person).
* Saudi Nationals only.
Minimum Clearance Required to Start:
Not Applicable/None
Parsons is an equal opportunity employer committed to diversity in the
workplace. Minority/Female/Disabled/Protected Veteran.