Job Number 23018106
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi
Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Answer, record, log, and process all guest calls, requests, questions, or
concerns. Operate telephone switchboard station. Process guest requests for
wake-up calls, screening calls, do not disturb, call forwarding, conference
calls, TDD relay calls, and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines, check back with callers
on hold to update status, and offer to take a message. Receive, record, and
relay messages accurately, completely, and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider's customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call, request, or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand, sit, or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move,
lift, carry, push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
**Posting Date** Feb 07, 2021 **Job Number** 21010171 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** The Ritz-Carlton **Schedule** Full-Time **Relocation?** N …
**Job Number** 22127979 **Job Category** Reservations **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUMMARY** …
Supervises the daily activities of staff and ensures work quality and operations of the telephone switchboards. ##### **Essential Responsibilities and Duties** 1.schedules switchboard operators to provide continuous coverage to ensure optimum employee utilization. 2.Directs activities of the switc…
Operates a multiple-position telephone switchboard to relay incoming and outgoing local, long distance and international calls. ##### **Essential Responsibilities and Duties** 1\. Operates a multiple-position telephone switchboard. 2\. Receives incoming calls and connects callers with persons or t…
**Job Number** 23116072 **Job Category** Rooms & Guest Services Operations **Location** Nujuma a Ritz-Carlton Reserve, Nujuma, Umluj, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION S…
Oversees operation of all telephone switchboards in the Hospital during assigned shift. ##### **Essential Responsibilities and Duties** 1\. Monitors PBX operators on shift to ensure that switchboards are continually manned. 2\. Recommends changes in techniques or procedures to Supervisor to improv…
**Job Number** 22130488 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Managem…
**Job Number** 23038347 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Typ…
**Job Number** 23165427 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Reloca…
شركة غسيل خزنات شركة تنظيف الخزنات بالعزل ابوكسي 0559099219 شركةنظافة والفلل والمجالس والمسابح والخزاناتhttps://syanh-ksa.com/ مكافحة الحشرات شمال الرياضhttps://syanh-ksa.com/ نقل العفش داخل وخارج الرياضhttps://syanh-ksa.com/ عزل الاسطح وكشف التسربات بالرياض والخرجhttps://syanh-ksa.com/ تسلي…