Role Purpose
The purpose of this role is to provide solutions and bridge thegap between
technology and business know-how to deliver any clientsolution
Do
Bridging the gap between project and support teams throughtechno-functional
expertise
For a new business implementation project, drive the end to endprocess from
business requirement management to integration &configuration and production
deployment _
_Check the feasibility of the new change requirements and provideoptimal
solution to the client with clear timelines
Provide techno-functional solution support for all the newbusiness
implementations while building the entire system from thescratch
Support the solutioning team from architectural design, coding,testing and
implementation
Understand the functional design as well as technical design andarchitecture
to be implemented on the ERP system
Customize, extend, modify, localize or integrate to the existingproduct by
virtue of coding, testing & production
Implement the business processes, requirements and theunderlying ERP
technology to translate them into ERP solutions
Write code as per the developmental standards to decide upon
theimplementation methodology
Provide product support and maintenance to the clients for aspecific ERP
solution and resolve the day to day queries/ technicalproblems which may
arise
Create and deploy automation tools/ solutions to ensure processoptimization
and increase in efficiency
Sink between technical and functional requirements of theproject and provide
solutioning/ advise to the client or internal teamsaccordingly
Support on-site manager with the necessary details wrt anychange and off-
site support
Skill upgradation and competency building
Clear wipro exams and internal certifications from time to timeto upgrade
the skills
Attend trainings, seminars to sharpen the knowledge infunctional/ technical
domain
Write papers, articles, case studies and publish them on theintranet
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Lead Consultant
Reporting & updates
Onsite Project Manager/ Project Teams
To provide off-site support and inputs as per client requirements
External
Clients
For solutioning and provide support
Display
Lists the competencies required to perform this role effectively:
* Functional Competencies/ Skill
* Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent
* Leveraging Technology - In-depth knowledge of and mastery overtechnology domain that commands expert authority respect- Master
* Functional/Technical Knowledge - Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality- Master
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts)
frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competencywithout guidance.
Extends the competency to difficult and unknownsituations as well.
Expert
Applies the competency in all situations and is serves as a guideto others as
well.
Master
Coaches others and builds organizational capability in thecompetency area.
Serves as a key resource for that competency and isrecognised within the
entire organization.
*
Behavioral Competencies
* Formulation & Prioritization
* Innovation
* Managing Complexity
* Client centricity
* Execution Excellence
* Passion for Results
Deliver
No.
Performance Parameter
Measure
1.
Contribution to customer projects
Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange
requests implemented, zero customer escalation, CSAT
2.
Automation
Process optimization, reduction in process/ steps, reduction in no.of tickets
raised
3.
Skill upgradation
quarter
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