Lead Administrator

• Riyadh, Saudi Arabia


• ‎2946409

Job Description

Role Purpose
The purpose of this role is to provide significant technicalexpertise in
architecture planning and design of the concerned tower(platform, database,
middleware, backup etc) as well as managing itsday-to-day operations
Do
Provide adequate support in architecture planning, migration & installation
for new projects in own tower (platform/dbase/middleware/ backup)
Lead the structural/ architectural design of a platform/middleware/
database/ back up etc. according to various systemrequirements to ensure a
highly scalable and extensiblesolution
Conduct technology capacity planning by reviewing the currentand future
requirements
Utilize and leverage the new features of all underlyingtechnologies to
ensure smooth functioning of the installed databases andapplications/
platforms, as applicable
Strategize & implement disaster recovery plans and createand implement
backup and recovery plans
Manage the day-to-day operations of the tower
Manage day-to-day operations by troubleshooting any issues,conducting root
cause analysis (RCA) and developing fixes to avoidsimilar issues.
Plan for and manage upgradations, migration, maintenance,backup,
installation and configuration functions for own tower
Review the technical performance of own tower and deploy ways toimprove
efficiency, fine tune performance and reduce performancechallenges
Develop shift roster for the team to ensure no disruption in thetower
Create and update SOPs, Data Responsibility Matrices, operationsmanuals,
daily test plans, data architecture guidance etc.
Provide weekly status reports to the client leadership team,internal
stakeholders on database activities w.r.t. progress, updates,status, and next
steps
Leverage technology to develop Service Improvement Plan (SIP)through
automation and other initiatives for higher efficiency andeffectiveness

Team Management
Resourcing
Forecast talent requirements as per the current and future businessneeds
Hire adequate and right resources for the team
* Train direct reportees to make right recruitment and selectiondecisions
Talent Management
Ensure ‎100% compliance to Wipro 's standards of adequateonboarding and
training for team members to enhance capability &effectiveness
Build an internal talent pool of HiPos and ensure their careerprogression
within the organization
* Promote diversity in leadership positions
Performance Management
Set goals for direct reportees, conduct timely performance reviewsand
appraisals, and give constructive feedback to direct reports.
Ensure that organizational programs like Performance Nxt are wellunderstood
and that the team is taking the opportunities presented bysuch programs to
their and their levels below
Employee Satisfaction and Engagement
Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to buildengagement
within the team
* Proactively challenge the team with larger and enriching projects/initiatives for the organization or team
Exercise employee recognition and appreciation

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Technology Solutions Group, BU Teams, Different Infrastructureteams

Understanding requirements, planning and status updates,maintenance and back
up, issue resolution etc.

IRMC, QA

Guidance on risk mitigation and quality standards

External

Clients

Understanding requirements, planning and status updates,maintenance and back
up, issue resolution etc.

Vendors/ Manufacturers

Development and deployment of platforms, applications, databasesetc.


Display

Lists the competencies required to perform this role effectively:
* Functional Competencies/ Skill
* Technical Knowledge - Knowledge of own tower (platform,application, database etc) - Expert
* Domain Knowledge - Understanding of IT industry and itstrends - Competent to Expert

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (inparts)
frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competencywithout guidance.
Extends the competency to difficult and unknownsituations as well.

Expert

Applies the competency in all situations and is serves as a guideto others as
well.

Master

Coaches others and builds organizational capability in thecompetency area.
Serves as a key resource for that competency and isrecognised within the
entire organization.
*
Behavioral Competencies
* Managing Complexity
* Client centricity
* Execution Excellence
* Passion for Results
* Team Management
* Stakeholder Management

Deliver

No.

Performance Parameter

Measure

‎1.

Operations of the tower

SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management

‎2.

New projects

Timely delivery
Avoid unauthorised changes
No formal escalations

Utilities Retail Industry