Saudi National

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role:
The CSR is responsible for ensuring all clients who purchase Volvo & other
Equipment from Famco are offered the full range of parts & service support
available from the Company. The CSR is charged with maximizing opportunity for
sales of all Company products' Parts & Services while working closely with
other Company personnel. Be the first point of contact between the customer
and the branch aftermarket personnel. Manage all requests for parts & service
and, once secured, manage the information flow to the customer whilst ensuring
that the parts supplied and work is carried out in accordance with the
customer's requirements. The role is a key one in the branch Aftermarket Dept.
and the incumbent is expected to take part in a range of department planning
and strategy activities.
What you will do:
* Effective customer coverage in the sales territory is achieved. (by maintaining a CRM-based coverage plan if applicable)
* Maintain Knowledge of customers" needs and buying trends through
* Regular field calls. An average of ‎4 - ‎6 calls a day is expected.
* Develop and maintain a customer call schedule.
* If applicable using CRM with a target of ‎30% of the shop service
* Work being created through your CRM „Opportunity‟ schedules.
* Identify and develop new accounts through active prospecting and
* Follow up.
* Where practical, attend all new machine delivers. Offer PM contracts and to explain all P&S offerings such as CSA's - CAP Care Track etc.
* Monitoring each customer's parts and service requirements to ensure that all jobs and parts deliveries are completed on time in accordance with customer requests and that all changes are reported to the customer as soon as practicable.
* Work with customer and branch staff to maintain good customer relations. This may include assisting in the resolution of any disputes.
* Attain budgeted sales volumes, gross profit and market share targets:
* Promote to staff and customers a professional image and ensure the delivery of differentiated service and quality repairs based on accurate technical advice, sound product knowledge and efficient parts delivery.
* Identify sales opportunities with territory and ensure timely calls, presentation, quoting and follow-up to achieve good market share of the available FAMCO service and parts business.
* Target the major sales areas of undercarriage, GET, Engine and Power-train using support programs such as Oil Sampling and More Care Inspections Matris to ensure every opportunity is taken to secure parts and labor sales.
* Work with Head office Technical and Support staff to identify business opportunities within the customer base and to present an appropriate sales solution to the customer.
* Work with branch Service Manager to prepare and present estimates and/or service quotes to all customers in the territory.
* Maintain a high level of professionalism and personal presentation in accordance with Company rules and standards:
* Ensure the customer information for your territory is kept up to date in accordance with database guidelines.
* Ensure your company vehicle is kept a clean and tidy condition at all times and all other company property is maintained in good working order.
* Report incidents (including serious harm) and complete documentation according to the Health & Safety procedure.
* Hazards are reported to either area Health & Safety Rep or
* Health & Safety Manager.
* Participation in any rehabilitation that is required.
* Wear PPE as required by the area.
* Individuals take ownership for their own and their safety within the work environment and actively participate in the Health &
* Safety program.
* Make quality an integral part of all work practice by:
* Ensure that high quality is an objective which all employees
* Consider to be paramount. " done right, done well, done once".
Required Skills to be successful:
* Diploma or bachelor's in marketing or any related field
* (‎5) years' experience
* Experience in heavy equipment industry
* Experience in B2B (parts and services)

About the Team:
You will be reporting to Regional After Sales Manager

What equips you for the role:
* College Degree with Majors in Marketing Preferably in a challenging Parts & Service Environment in the Heavy Equipment Industry.
* Experience as sales representative is advantageous.
* Background of technical experience relating to heavy equipment.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim
Automotive is an industry leader with presence in ‎10 countries across the
Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution,
manufacturing, leasing and aftersales, and we are firmly established as the
regional representative of some of the world 's most iconic automotive brands:
Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the
boundaries on innovation, quality standards, and value-added service across
our vast universe of customers - right from motoring enthusiasts to fleet
operators to contractors. Our mission is to become the leader in custom-made
mobility solutions by delivering nothing less than world-class omni-channel
experiences.
We channel our local expertise and global trust to deliver one of the most
comprehensive portfolios of mobility products and solutions, from passenger
cars to SUVs, electric vehicles to high-performance motorbikes, commercial
vehicles to industrial & construction equipment.
What keeps the company moving forward is a ‎9000-member strong team, with
inspiring possibilities for growth, throughout the career path. This is Al-
Futtaim Automotive and we empower talent to move forward.