Tamheer Program - Service Delivery Specialist

؜ - ؜الرياض ؜ -

تفاصيل الوظيفة

Job Description Summary


Customer Service Center Specialist will act as the face of GEHC to our highly
valued customers and serve as the primary contact between the customer and
GEHC Service Support. Customer Service Center Specialist is responsible for
customer call handling, job management, FMI (Field Modification Instruction)
execution and some additional tasks to support customer service across KSA.


Job Description



  • Take incoming calls & log the problem in the appropriate tool.

  • Identify our contractual commitments and ensure accurate use of remote support

  • Take incoming calls from FE's related to dispatching.

  • Customer call back for updates

  • Escalate to Senior Co-coordinator according to Regional FE planning rules.

  • Order parts using the current parts ordering System and organize distribution/dispatching

  • Follow up with FSE on assignments, ePM CL and SR submission.


Additional Information


Relocation Assistance Provided: No

ملخص الوظيفة

  • المُعلن : General Electric
  • تاريخ الإعلان : 14/10/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

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Language: English