Trainer - Retail

؜ - ؜الرياض ؜ -

تفاصيل الوظيفة

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the
power of imagination to push boundaries and open new possibilities for our
people, our customers and our communities. This is the core belief that has
guided Burberry since it was founded in ‎1856 and is central to how we operate
as a company today.
We aim to provide an environment for creative minds from different backgrounds
to thrive, bringing a wide range of skills and experiences to everything we
do. As a purposeful, values-driven brand, we are committed to being a force
for good in the world as well, creating the next generation of sustainable
luxury for customers, driving industry change and championing our communities.


JOB PURPOSE


Service excellence ambassador, responsible for inspiring and training retail
associates in the field, to consistently meet expectations and bring to life
the burberry service philosophy.


RESPONSIBILITIES



  • Face-to-face in-store delivery of global sales associate retail training programme.

  • Train and oversee performance of in-store training champions (as required).

  • Support with retail academy onboarding (as required).

  • Deliver local face-to-face onboarding (as required).

  • Monitor training and development of new starters throughout ‎90 day induction period.

  • With store manager, assess / spot-check and coach on service excellence and in-store delivery of brand, product and service experiences.

  • In partnership with the store manager and regional director, observe talent and feedback on people development opportunities.

  • Using knowledge of business metrics and in partnership with the store manager, identify training needs and create agile training in line with development process (as required).

  • Feedback on training programmes and service initiatives to the corporate training and education team.

  • Proactively gain and share knowledge of competitor brands (brand, product and services).


PERSONAL PROFILE



  • Previous experience in delivering sales, service and product training within a luxury retail environment.

  • Previous experience working in luxury retail environment.

  • Awareness of store operations and retail systems.

  • Adult learning qualification advantageous.

  • Strong presentation skills.

  • Proven track record of independent working and self management.

  • Personally represents the brand image.

  • Motivational and inspiring.

  • Commercial awareness.

  • Strong planning and organisational skills.

  • Shows initiative and is self-motivated.

  • Team player.

  • Microsoft office literate (to a high level).

ملخص الوظيفة

  • المُعلن : Burberry
  • تاريخ الإعلان : 12/10/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -

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Language: English