Trainer - Chalhoub Retail Academy

Who we are

We are a leading partner for luxury across the Middle East. With more than ‎600
stores, ‎300 brands and over ‎65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class
team. From physical retail through to supply chain and customer loyalty, we
aim to use technology and data to continuously improve every aspect of our
operations. We are looking for top talent to join us on this journey of
exploring new horizons together.
What you'll be doing
At Chalhoub together we achieve excellence! As a junior Trainer, you will be
responsible for imparting your knowledge and awareness of the Luxury Gifts/
Fashion or Beauty categories by using best training practices. You will also
research and localize materials on the category and brands, and in
collaboration with Group L &D, will develop the training material to be
delivered. You will also support the front-liners with on-the-job learning, as
well as with monitoring performance and training needs analysis.
* Conduct training needs analysis to assess the needs of the team
* Create, communicate, coordinate & implement the training calendar for the year
* Research, gather and localise brand material, and work in collaboration with Group L&D in the development of training materials
* Acquire product knowledge of new brands and train the team accordingly
* Leverage Group's available digital tools to digitalize training content
* Analyse training data to assess usage and gaps
* Create brand awareness at the frontline level and cascade important seasonal brand messages to in-store team
* Deliver the START program Category Training Day and Brand Training Days
* Provide training to the shop floor team by employing advanced product knowledge and best practice training techniques
* Monitor product training of the Delegation brands
* Introduce interior design training related to category / products sold
* Conduct evaluations on the Learners and effectiveness of the learning materials and approaches
* Recommend new learning materials and approaches to support the divisions needs
* Participate in Group L&D training events and best practice development
What you'll need to succeed
* Good communication skills
* at least ‎1-‎2 years of experience in a similar field
* eager to learn and grow
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.