Business Operations Specialist

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To
code. To consult. To think along with clients and sell. To make markets. To
invent. To collaborate. Not just to do something better, but to attempt things
you've never thought possible. Are you ready to lead in this new era of
technology and solve some of the world's most challenging problems? If so,
lets talk.

Your Role and Responsibilities
This role responsible for aspects of operations management and support - which
can include facilitating elements of business unit or function management
review processes and systems; operational support for overall financial
performance; revenue / profit performance analysis; account growth and erosion
analysis; cost and expense budget management / analysis; working with the
business to analyze and optimize operations for peak performance; and analysis
of key initiatives and gaps. Additional responsibilities can include
development and management of business processes including quality assurance,
business controls and procedures; client satisfaction deployment and ratings;
plan administration; and outreach to geographies and global counterparts to
advance standard processes and deliverables. Employees in this role can be
evaluated in a variety of ways - via measures such as client satisfaction,
process performance and satisfactory audits.

Required Technical and Professional Expertise
Skills:

Environment:
Business unit, country, or international professional mastery related to
operations, strategies, and objectives in leading edge or critical situations.

Communication/Negotiation:
Teamwork at highest levels. Plan and conduct complex negotiations reaching
lasting agreements and commitments.

Problem Solving:
Anticipate, create and define innovative and visionary concepts in strategic
environment.

Contribution/Leadership:
Develops and implements product, market, business, or technology strategies
with executive review. Has vision of overall strategies. Contributes to policy
making. Recognized as an expert and leader by members of a field, related
functions, and multi -country organizations. Leads business unit, country, or
international teams, conducts special projects, or manages functions or
strategic departments.

Impact on Business/Scope:
Accountable for business unit, major country, or international projects or
programs. Responsible for committing multiple resources and achieving customer
satisfaction, cost, expense, revenue and other business measurements of
critical importance. Responsible for quality output/value add for highly
visible products, services and future business development.

Preferred Technical and Professional Expertise
Skills:

Environment:
Business unit, country, or international professional mastery related to
operations, strategies, and objectives in leading edge or critical situations.

Communication/Negotiation:
Teamwork at highest levels. Plan and conduct complex negotiations reaching
lasting agreements and commitments.

Problem Solving:
Anticipate, create and define innovative and visionary concepts in strategic
environment.

Contribution/Leadership:
Develops and implements product, market, business, or technology strategies
with executive review. Has vision of overall strategies. Contributes to policy
making. Recognized as an expert and leader by members of a field, related
functions, and multi -country organizations. Leads business unit, country, or
international teams, conducts special projects, or manages functions or
strategic departments.

Impact on Business/Scope:
Accountable for business unit, major country, or international projects or
programs. Responsible for committing multiple resources and achieving customer
satisfaction, cost, expense, revenue and other business measurements of
critical importance. Responsible for quality output/value add for highly
visible products, services and future business development.

About Business Unit
The IBM Finance organization is responsible for driving enterprise performance
and transformation. We are the financial stewards of IBM, delivering IBM 's
financial strategy, developing new business models, and mitigating enterprise
risk. Do you have a passion for creating business value? Join our team in
accounting, financial planning, pricing, business controls, tax, treasury,
business development (acquisitions & divestitures), and global financing.

Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world's most
unique challenges? And ready to shape the future for millions of people? If
so, then it's time to join us, express your individuality, unleash your
curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own
path, and uses their expertise to help co-create and add to our story.
Together, we have the power to make meaningful change - to alter the fabric
of our clients, of society and IBM itself, to create a truly positive impact
and make the world work better for everyone.

It's time to define your career.

About IBM
IBM 's greatest invention is the IBMer. We believe that through the
application of intelligence, reason and science, we can improve business,
society and the human condition, bringing the power of an open hybrid cloud
and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since ‎1911, we are not only one of the largest
corporate organizations in the world, we're also one of the biggest technology
and consulting employers, with many of the Fortune ‎50 companies relying on the
IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial
intelligence, quantum computing and blockchain. Now it's time for you to join
us on our journey to being a responsible technology innovator and a force for
good in the world.

Location Statement
For additional information about location requirements, please discuss with
the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, pregnancy,
disability, age, veteran status, or other characteristics. IBM is also
committed to compliance with all fair employment practices regarding
citizenship and immigration status.