Reference Code: ‎80926

Sales Associate - Vacheron Constantin

Riyadh, ‎01, SA
Permanent
MAIN PURPOSE
* The Boutique Sales Associate is responsible for maintaining Customer Service as per the company standard, generating sales in and out of the boutique environment & assist aftersales clients, merchandising, cash register operations in adherence to all Company Policy/Store standards.
* Report operationally to Boutique Manager.

Sales & After Sales Customer Service:
* Promote the Vacheron Constantin brand by interacting with clients in the sale/aftersales of Vacheron Constantin products within the boutique environment.
* Promote the Vacheron Constantin brand by effectively networking and generating business from outside of the boutique environment through client meetings, affinity partnerships, 3rd party relations.
* Assist co-workers in the sales/aftersales process and work as a Team under the supervision of the Boutique Manager.
* Master the Brand's sales technique as per the training received in order to undertake direct sales with clients.
* Assist clients with Customer Service needs maintaining the brand's high standards.
* Cultivate strong client relationship.
* Ensure that each and every client receives an outstanding customer service by providing a friendly environment with includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of the Customer Service.
* Maintain a high knowledge on all products of Vacheron Constantin as well as competition.
* Communicate special customers request to Boutique Manager and assist clients overseas or outside the Boutique when required.
* Ensuring sales transactions are processed in accordance with required internal procedures using the systems provided.

Merchandising and maintaining a luxury environment:
* Actively participate in the visual merchandising of the Boutique, implementing required housekeeping, including cleaning products, displays counters…
* Display products as per guidelines.
* Merchandise animations and product launch as per the guidelines provided.

Product reception and Inventory:
* Reception shipments of new products, apply a quality control at the store level before selling, and price tag all items.
* Assist in monthly stock taking, of all items in boutique (sellable/non sellable)
* Actively participate in proactive boutique stock orders, and order projections via stock movement analysis.

Reporting:
* Monthly sales report to Boutique Manager.
* Weekly REACT actions to Boutique Manager/ Assistant Boutique Manager
* Maintain Aftersales reports and documentations.
* Monitoring of Cash & invoicing in accordance with company policies and procedures.

JOB PROFILE

Education:

• Ideally graduated


• At least ‎2 years of previous experience in retail sales, preferably in high luxury industry (jewellery, watches).


• A cultural - General culture- background, good taste is definitively a plus.

Required experience:
* Retail experience, luxury jewellery/watches is a plus.

Technical skills / abilities:
* Team worker
* Excellent communication skills
* Entrepreneurial spirit and interpersonal skills with the ability to cultivate good relations with both staff and clients.
* Basic computer skills (email, MS office).

Personal qualities:
* The pursuit of excellence
* Passion - Team spirit - Integrity - leadership - Sense of organisation
* Sense of diplomacy: Excellent communication skills and customer service management.
* Self-motivated, with creative problem solving skills.
* Excellent language skills in both oral and written English.
* Arabic, French, Chinese & Russian is a plus.
* Willingness to work flexible working hours.