Role Purpose:
Is responsible for answering customer inquiries face to face, over the phone
and e-mail, ensuring that all calls and member requests are processed as per
the company standards and provide a competent, courteous, efficient and
proactive point of contact for customers and hospital staff. Follow up as
needed on all inquiries to ensure resolution satisfies customer, hospital and
company expectations.
Key Accountabilities:
1- High level of customer service and professionalism:
* Follow customer service procedures as outlined in the manual to comply with the department's procedures and standards.
* Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on its provider and proceed general queries with confidence.
* Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.
2- Team Support:
* Work effectively both individually and as part of a team to achieve both individual and department goals and objectives.
* Strive consistently to promote a positive team spirit.
* Contribute to the team positively.
3- Providers' compliance:
* Ensure that the hospital is compliant with the agreed upon standards of service with our company and that they deliver such standards to the members.
* Ensure that the hospital is utilizing the swipe card and fingerprint machines in addition to the website and any of the technical services linked to our company.
* Play a support role for the hospital staff and enable coaching and training on BUPA services to the hospital staff
4- Complaints management:
* Solve the customer complaints without the need of further escalations
* Ensure the proper follow up of the recovery plan
* Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions
5- Relationship building:
* To establish excellent relationships with the providers insurance directors
* To conduct regular visits to the front lines at the point of service & to listen to their concerns and feedback
* To co-ordinate with provider relation on a recognition mechanism for the providers
* To ensure that the image of the providers in front of the customers is strengthened giving further boost to the partnership framework
6- Professional appearance and commitment.
* To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.
Education:
Pharmacy, Nursing, Laboratory, Medicine or equivalent in related medical
field.
Experience Fields:
* Healthcare, customer service, front desk
* Multi-cultural with interpersonal and communication skills, excellent planning
* Commercial skills in combination with service focused mindset
#### **Job Description** **Role Purpose:** Is responsible for answering customer inquiries face to face, over the phone and e-mail, ensuring that all calls and member requests are processed as per the company standards and provide a competent, courteous, efficient and proactive point of contact for…
#### **Job Description** Role Purpose: Is responsible for answering customer inquiries face to face, over the phone and e-mail, ensuring that all calls and member requests are processed as per the company standards and provide a competent, courteous, efficient and proactive point of contact for cus…
#### **Job Description** Role Purpose: Is responsible for answering customer inquiries face to face, over the phone and e-mail, ensuring that all calls and member requests are processed as per the company standards and provide a competent, courteous, efficient and proactive point of contact for cus…
#### **Job Description** Role Purpose: Is responsible for answering customer inquiries face to face, over the phone and e-mail, ensuring that all calls and member requests are processed as per the company standards and provide a competent, courteous, efficient and proactive point of contact for cus…
#### **Job Description** Role Purpose: Is responsible for answering customer inquiries face to face, over the phone and e-mail, ensuring that all calls and member requests are processed as per the company standards and provide a competent, courteous, efficient and proactive point of contact for cus…
Job Objectives A Hospital Delegate is responsible for answering customer inquiries face to face, over the phone and e-mail, ensuring that all member requests are processed as per company standards and SLA and provide a competent, courteous, efficient and proactive point of contact for all attende…
. ## **Position Summary** The Medical Delegate is responsible for the ethical detailing of Nestle Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features and benefits and their appropriate u…
**Position Snapshot:** Title: Medical Delegate Location: Riyadh, Saudi Arabia Full-Time ** Position Summary:** The medical delegate is responsible for the ethical detailing of Nestle Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accura…
Position Snapshot: Title: Senior Medical Delegate Location: Riyadh, Saudi Arabia Full-Time ** Position Summary:** The Medical Delegate is responsible for the ethical detailing of Nestle Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts acc…
Position Snapshot: Title: Executive Medical Delegate Location: Riyadh, Saudi Arabia Full-Time ** Position Summary:** The Medical Delegate is responsible for the ethical detailing of Nestle Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts …