Sr Sales Operations Analyst

Company Description

At ServiceNow, our technology makes the world work for everyone, and our
people make it possible. We move fast because the world can 't wait, and we
innovate in ways no one else can for our customers and communities. By joining
ServiceNow, you are part of an ambitious team of change makers who have a
restless curiosity and a drive for ingenuity. We know that your best work
happens when you live your best life and share your unique talents, so we do
everything we can to make that possible. We dream big together, supporting
each other to make our individual and collective dreams come true. The future
is ours, and it starts with you.
With more than ‎7,400+ customers, we serve approximately ‎80% of the Fortune
‎500, and we're proud to be one of FORTUNE's ‎100 Best Companies to Work For®
and World's Most Admired Companies® ‎2022.
Learn more on Life at Now blog and hear from our employees about their
experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply
excited about the role? We still encourage you to apply! At ServiceNow, we are
committed to creating an inclusive environment where all voices are heard,
valued, and respected. We welcome all candidates, including individuals from
non-traditional, varied backgrounds, that might not come from a typical path
connected to this role. We believe skills and experience are transferrable,
and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:
* Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
* Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
* Analyze and review current customer licensing, products and usage and identify new revenue opportunities
* Suggest creative pricing and payment solutions balancing customer needs and pricing policies.
* Review Quotes and Order Forms for accuracy and completeness.
* Ensure all Orders are approved within pricing and discount policies.
* Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
* Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
* Support sales organization's requirement for Customer licensing compliance
* Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against Channel & Alliance growth and roadmap and develop operational best practices
* Partner with Sales Managers and Account Executives/Managers to identify opportunities to increase revenue, improve salesforce efficiency, and scale our business effectively
* Act as the first line support for Channel & Alliance sales team and Channel & Alliance partners in areas of training, onboarding and ongoing collaboration
* Work in partnership with Channel & Alliance sales team on partner calls to ensure pricing policies and deal strategy are clearly understood
* Develop dashboard requirements to provide visibility to Channel & Alliance pipeline and transactions as well as performance against metrics
* Maintain Channel & Alliance account maps & assignments in the ServiceNow sales automation tool

Qualifications

To be successful in this role you have:
* ‎2-‎4 years of proven experience of Sales Operations in a software sales organization
* Organized, with excellent attention to detail and the ability to work in a fast-paced environment
* Proficient in PPT, Word, and Excel
* Experience with a CRM system
* Has been in a role supporting Sales Reps and Sales Territories
* Strong listening, analytic and organizational skills
* Team Player with positive attitude ready to work in a fast-paced environment
* Excellent analytical and problem-solving skills with ability to drive conflict resolution
* Excellent interpersonal, written and verbal communication
* Ability to work in an aggressive, fast paced environment managing multiple priorities
* Must be hands-on with solid attention detail
* Selling Software as a Service is a plus
* Results Driven

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified
applicants will receive consideration for employment without regard to race,
color, creed, religion, sex, sexual orientation, national origin or
nationality, ancestry, age, disability, gender identity or expression, marital
status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of
work. Click here to learn about our work personas: flexible, remote and
required-in-office.
All new employees hired in the United States are required to be fully
vaccinated against COVID-‎19, subject to such exceptions as required by law. If
hired, you will be required to submit proof of full vaccination or have an
approved accommodation, by your start date. Visit our Candidate FAQ page to
learn more.
If you require a reasonable accommodation to complete any part of the
application process, or are limited in the ability or unable to access or use
this online application process and need an alternative method for applying,
you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control
regulations, including Export Administration Regulations (EAR), ServiceNow may
have to obtain export licensing approval from the U.S. Government for certain
individuals. All employment is contingent upon ServiceNow obtaining any export
license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click
here to learn what to watch out for and how to protect yourself. All genuine
ServiceNow job postings can be found through the ServiceNow Careers site.