Communication and Reservation Assistant Manager

CORE Assistant Manager - Sales and Marketing Division
Four Seasons Hotel Riyadh at Kingdom Centre is looking for individuals who
are holding Saudi's nationality.
Four Seasons Hotel
Four Seasons Hotel Riyadh at Kingdom Tower is looking for a CORE Assistant
Manager who shares a passion for excellence and who infuses enthusiasm into
everything they do. This position has the opportunity to shape employee and
guest experience by providing exceptional knowledge and service in support of
our world-renowned hotels.
Join Our Team
Located over the city in the iconic Kingdom Centre, Four Seasons Hotel Riyadh
is a
buzzing destination at the forefront of style and sophistication.
Work on a team that is built on mutual respect, collaboration, excellent
service and passion for providing above and beyond guest experiences.
Four Seasons provides employees with the same level of care that we expect to
be shared with our guests. We have been ranked in FORTUNE Magazine's ‎100 Best
Companies to work for since ‎1998.
Responsibilities
The CORE Assistant Manager supervises the internal hub of the hotel combining
Reservations and PBX functions as well as assisting directly the CORE Manager.
This one stop shop is designed to ensure a seamless guest experience. CORE
Assistant Manager must also be comfortable processing reports in different
systems like HotSoS, MICROS and Excel. Liaising with hotel partners as well as
administrative tasks such as performance reviews for the team, payroll
submission as well as commission payment and follow up.
This role will be responsible for ensuring availability and rates are in
parity through all booking channels and will contribute towards all areas of
the department business. We are looking for an experienced professional with
previous and relevant supervisory experience.
This position will also be responsible for:
* Assisting on selling the hotel and providing information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation
* Ensure our guests are well looked after from the start. Involved in enhancing the pre-arrival experience as well as contributing to a seamless stay throughout.
* As the first and last impression of the Hotel, this high profile department carries a special responsibility.
* As the voice of the hotel, ensures that all communication channels operate flawlessly, including the hotel's phone and communications systems.
* Responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone or other communications channels.
* Oversees all incoming guests' requests
* Oversee the entire sequence of service ensuring guest accommodations, calls and food and beverage orders and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
* Assist guests in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
* "Clean" all systems of old reservations and updates new reservations in Opera system
* Participating in scheduling and supervising CORE team
* Take charge of the department in the absence of the Reservations Manager and handle special projects delegated by the CORE Manager
* Provide hands-on training for staff on a continuous basis ensuring their knowledge of hotel services, features, and amenities
* Review/analyse call volume report and abandonment rate; Take action as appropriate
* Supervise checking of arrival and ensure that reservations are correct and handled proficiently
* Ensure all CORE team always promotes FS App awareness and usage to all guests
* Ensure all CORE team and department heads are fully aware of the FS Char functionality, promotes a strong Chat user culture in the entire hotel.
* Actively train the CORE team on Four Seasons benchmark and standards specially Aspire test calls.
* Participating and facilitating training and assist in developing the CORE agents and supervisors.
* Conduct daily departmentally briefing.
Preferred Qualifications and Skills
We are looking for individuals who have computer knowledge with good
communication skills. Previous experience of ‎2-‎3 years preferred in
Reservations in a luxury environment. Applicants are required to have high
analytical and organizational skills. Speaking, writing and reading English is
required. attitude and willing to learn is a must. Has passion for quality,
leadership skills and result-oriented personality.
The ideal candidate has great interpersonal skills, and s/he is guest-
oriented. This position requires an applicant with a flexible schedule and the
ability to work different shifts and some weekends.
What to Expect: You Will…
* Be part of a cohesive team with opportunities to build a successful career with global potential
* Have the opportunity to engage in diverse and challenging work
* Derive a sense of pride in work well done
* Be recognized for excellence
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs