On behalf of Hospital Administration, ensures that all routine Hospital
operational activities during off duty hours, weekends, and holiday are
performed in accordance with hospital policies and Administrative
requirements. Acts upon matters of urgent nature, which could not be postponed
until normal duty hours for Hospital Administration. Serves as the principal
contact person on behalf of Hospital Administration during off duty hours,
weekends and holidays.
1. Acts as senior of other Administrator-on-Duty (AODs); and evaluates their
performances.
2. Maintains an effective AOD monitoring system of any deficiencies and
complaints related to Medical Staff, responses to patient needs, and Hospital
operations during off-duty hours, weekends and holidays.
3. Serves as the principal contact person on behalf of Hospital
Administration during off-duty hours, weekends and holidays. Serves as
Administrator-on-Call.
4. Directs the Hospital Operational activities performed during off duty
hours, weekends and holidays which includes:
A. Assists in handling of cases where patients are not eligible for tertiary
care facilities.
B. Ensures that all necessary arrangements of VIP patients, visitors and
patients' relatives meet Hospital Policies and Procedures in coordination with
the Protocol Services.
C. Maintains an effective inter-intra departmental communication with Hospital
departments and professional staff.
D. Acts promptly and appropriately on all Hospital correspondence and calls
received after working hours, during weekends and holidays.
E. Arranges with concerned Supply Chain Management staff for pick-up of urgent
or perishable shipments arriving on off-duty hours, during weekends and
holidays.
F. Ensures smooth operation of all Hospital operations including facilities
and maintenance related issues.
G. Assists Hospital staff with emergent problems abroad and/or emergent
exit/re-entry visa.
5. Submits to the Chief Operating Officer (COO), Executive Director, Medical
and Clinical Affairs (ED,MCA), a daily report relating to Hospital operation
during off-duty hours, weekends and holidays.
6. Establishes and maintains a staff rotation schedule to cover AOD during
off-duty hours, weekends and holidays.
7. Monitors enforcement of administrative admissions criteria for Hospital
inpatients through Department of Emergency Medicine and other sources.
8. Acts on emergency matters during off-duty hours, weekends and holidays
concerning Hospital employee/dependents with or without coordination with the
concerned signatory authority, as appropriate.
9. Assists the assigned Administrator of the Department of Emergency Medicine
during off-duty hours, weekends and holidays.
10. Coordinates with Security Supervisor regarding emergency issues and
patients' safety.
11. Assists the Medical Administrator-on-Call regarding all medical issues
including medical conflicts, referrals and patient care issues.
12. Coordinates with Nursing Supervisor for inpatient complaints.
13. Assists Case Management personnel and Admission Office with discharges,
transfer and admission of patient.
14. Assists official Hospital's guests and international visiting professors
and speakers in any international or national conferences and symposiums.
15. Receives VIPs when Protocol Staff is not available.
16. Receives all incoming calls directed to the Chief Executive Officer
(CEO), COO, ED,MCA and other Hospital Administration staff during off-duty
hours, weekends and holidays.
17. Collects and analyses pertinent information, makes recommendations to
improve the Hospital operation, and submits summary report/s as
needed/requested.
18. Participates in self and Hospital's quality improvement plan preferred.
Master's or Bachelor's Degree in Hospital/ Business Administration, Public
Relations, or other related discipline required.
Five (5) years of related experience in Public Relations, Patient
Services/Relations or other related filed with Master's, or seven (7) years
with Bachelor's Degree is required.
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On behalf of Hospital Administration, ensures that all routine Hospital operational activities during off duty hours, weekends, and holiday are performed in accordance with hospital policy and Administrative requirements. Acts upon matters of urgent nature, which could not be postponed until normal…
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