About JLL –
We’re JLL—a leading professional services and investment management firm
specializing in real estate. We have operations in over ‎80 countries and a
workforce of over ‎91,000 individuals around the world who help real estate
owners, occupiers and investors achieve their business ambitions. As a global
Fortune ‎500 company, we also have an inherent responsibility to drive
sustainability and corporate social responsibility. That’s why we’re committed
to our purpose to shape the future of real estate for a better world. We’re
using the most advanced technology to create rewarding opportunities, amazing
spaces and sustainable real estate solutions for our clients, our people and
our communities.
Our core values of teamwork, ethics and excellence are also fundamental to
everything we do and we’re honored to be recognized with awards for our
success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued
and empowered to achieve our full potential is important to who we are today
and where we’re headed in the future. And we know that unique backgrounds,
experiences and perspectives help us think bigger, spark innovation and
succeed together.
If this job description resonates with you, we encourage you to apply even if
you don’t meet all of the requirements below. We’re interested in getting to
know you and what you bring to the table!
MAJOR RESPONSIBILITIES
Transforming to the Workplace Team of the future
Provide outstanding Experience in the Workplace.

Has a natural hospitality-orientated communications acumen

Embedded “Go To” trusted Workplace partner fostering all-level relationships

Understands business traits/ cadence/ needs

Deep Workplace & Surrounding area knowledge

Shares observations regarding any misalignment to nudge behaviors (incl. data
from Workplace Delivery team)

Single Point of Contact for issues resolution & workplace change within space

Problem solves & Resets space on the fly

Acts as basic “counsel” regarding space needs/options as per Workplace
Standards

Introduce technology and digital platforms to enable Workplace Experience team
to be mobile and present on the occupant floors

Develop an active and visible Workplace Experience Team

Be part of a highly proactive, responsive, dynamic and agile team

Establish direct relationship with the client business units and their
neighborhood community, understand their issues, display confidence and
satisfy needs and requirements of all requests

Responsible for managing Repair & Maintenance services, materials, equipment’s
and fixtures

Monitor service providers performance to ensure contractual obligations are
met and exceeded

Liaise between dining team & facilities for event setup logistics

Liaise between vendors and users for scheduling work date for managing
client's expectations

Ensure scheduled / ad hoc maintenance work is completed with quality

Engage floor user by conducting data analysis

Escalate facilities issues to management team when necessary

Consolidate feedback to management team regularly for ongoing improvement
implementation

Participate in ad-hoc projects when required

Community Ambassador
Own your floor/s and take personal responsibility for everyone and everything
on your floor/s

Know each person by name, what they do and what community they belong too. If
a new person commences, greet them and help them settle into their new working
environment

If something needs repairing, arrange it with your colleagues in facilities
and ensure it is repaired correctly.

Be mobile and always on the floor with your community.

Work with housekeeping team when there are event host on your floor to ensure
the venue is clean and tidy before/after event

By observing behavior of your community, share your ideas to facilities and
other supporting teams in order to improve the working environment

Client/Stakeholder Management (in support of the Workplace Lead)
Pro-actively develop and manage Client relationships ensuring that expected
service levels are achieved

Comply with all requirements of the Client contract and meet or exceed Key
Performance Indicators

Deliver an exceptional quality of service to the Client, as reflected by
Client feedback

Actively recover feedback from the end user

Leadership / Staff Management
Actively encourage an environment that supports teamwork, co-operation,
performance excellence and personal success

Develop the team through performance assessments and training, managing staff
workload through correct resourcing and developing a succession plan for key
team members and on-site Vendors

Operations Management
Must be customer focused and be proactive in establishing customer
relationships

Responsible and accountable for all service request

Ensure service deliverables are met with SLA and KPI

Work with all related parties on timely delivery of all services

Be responsible for all clients within designated area

Problem solves & Resets space on the fly

When necessary raise risks to Workplace Location Lead for further
investigation

Embedded “Go To” trusted Workplace partner fostering all-level relationships

To undertake continuous floor inspections ensure cleanliness and maintenance
is correct

Establish direct relationship with the client business units and their
neighborhood community, understand their issues, display confidence and
satisfy needs and requirements of all requests

Continuous Improvement implementation

Single Point of Contact for issues resolution & workplace change within space

Conduct data analysis report when necessary

Be the JLL face of ‘WE’ program in the workplace and within the team

Acts as basic “counsel” regarding space needs/options as per Workplace
Standards

Ensure the delivery of all operational requirements as per the client scope of
works across site

Develop and implement operational procedures and performance measures to
ensure simplification and accuracy of work methods, reliability of systems and
consistency

Support Regional initiatives such as user experience programs, JLL system
roll-outs, regional training programs/workshops and other initiatives as
appropriate, through driving implementation and consistency across the Region

Drive Client specific initiatives such technology roll-outs, benchmarking,
best practices etc.

Ensure operations are aligned to financial processes and controls are adhered
to at all times to achieve good financial management.

Ensure compliance with JLL and client Health, Safety, Environment and Risk
Management policies and procedures

Ensure data integrity of all systems across the Region and perform audits from
time to time

Ensure meeting or exceeding SLA/KPI scores

Generate reports and conduct presentations as per the service delivery
requirements and overall account management

Handling helpdesk service request from users via telephone or email
correspondence

Responsible for managing Repair & Maintenance services, materials, equipment’s
and fixtures

Oversee office premises and delivery of hospitality services for users

Provide administrative support of issuing work order to vendors

Coordinate with vendors to ensure facilities services are delivered on a
timely manner

Liaise between dining team & facilities for event setup logistics

Communicate with users by consolidating feedback to ensure expectations are
achieved

Escalate facilities issues to management team when necessary

Participate in ad-hoc projects when required

Skills
Strong analytical, organization and administration skills
Able to adapt in a fast-paced working environment and versatile in meeting
client changing needs and requirements
Detail- oriented, resourceful, and able to prioritize under deadlines
Passionate about customer experience
Competencies
Works well with others and can build key relationships with cross-functional
teams.
Excellent communication skills, both written and verbal, as well as
interpersonal skills.
Time-management skills and the ability to work under pressure
Able to build positive relationships with colleagues, client, and guests
Good understanding and working knowledge of office software.
Experience
‎1 – ‎3 years’ experience in Front of House or Reception environment within a
corporate or 5star hotel environment.
Qualifications
Degree or Diploma in Hospitality/Events or equivalent qualification preferred
Business level English and Arabic.

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What you can expect from us
We succeed together and believe the best inspire the best, so we invest in
supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your
career ambitions, recognizing your contributions, investing in your well-being
and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!