Reference Code: 31261
Riyadh, 01, SA
Permanent
WHO ARE WE?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how
in an enchanting and creative environment!
Our Maison is looking for talented individuals who contribute to developing
and transmitting their expertise with care and no compromise.
At Van Cleef & Arpels you will be surrounded by passionate experts and will
contribute to many new projects which allows our Maison to regularly reinvent
itself.
MAIN PURPOSE
As an Ambassador of the Maison Van Cleef & Arpels, you will be responsible to
deliver a unique client experience by sharing memorable inspiring moments, and
excelling in fostering trusted relationships.
The Sales Associate will develop a deep understanding and knowledge of the
Maison to convey its unparalleled craftsmanship, technical prowess and
innovation in all its creation.
KEY RESPONSIBILITIES
Advising, Selling & Clienteling
* Welcome and acknowledge all clients and ensure each client receives an outstanding selling ceremony and solid Maison knowledge.
* Participate in commercial and non- commercial events (inc travel).
* Actively contribute to boutique turnover
* Recruit clients
* Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison
* Follow boutique's & personal action plans to reach sales target
Know the boutique KPIs
Maison Identity & Expertise
* Know the Maison's products & History
* Be a referent for High Jewelry, Jewelry, and Watchmaking know-how beyond the Maison's creations and develop general knowledge on the competition
* Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance…)
Customer Services
* Welcome clients and proceed the CS (advise, reassure, share info with client, perform CS activities allowed in the boutique)
* Register the products for repair / maintenance
* Inform clients of repairs status
* Foster business opportunities through CS (cross-selling)
* Assists clients with their returns and queries ensuring that the brand image is enhanced and client expectations are met.
Client Experience & In-Store Journey
* Prepare the boutique to welcome clients
* Serve omnichannel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network
* Personalize relationship with clients & anticipate their needs
* Develop loyalty of existing clients and follow up with them on their Maison journey.
* Personalize relationships with clients and anticipate their needs.
Team Development
* Develop personal knowledge & skills through self-training (Maison's products & competition), group training sessions, and LMS tests (e-learning campaigns…)
* Transmit & share knowledge with peers and support other team members when needed
* Contribute to positive team spirit & actively participate in the day-to-day boutique life
Operations
* Be aware of products in stock
* Contribute to operational tasks (stock counts, safe replenishment, price tags update, consumables management…)
* Build operational knowledge on all digital tools (sales, CRM, CS, omnichannel, back office…)
* Comply with Maison's policies & commercial rules
* Abide by procedures
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