Job Description Summary

The Contractual Services Leadership Program is a ‎2-year leadership development
program that includes various rotations across key functions.

The CSLP will support CPM/CSMs in delivering customer solutions, new products,
outage planning, parts & repair delivery while learning about the Gas Power
Services business through various on & off job trainings.

Job Description

Essential Responsibilities:
The CSLP demonstrates leadership in communicating business goals, programs and
processes for an area or business segment. In this role, the CSLP incumbent
will utilize their experience to solve problems, develop and execute
objectives for self and others, and have the ability to effect short-term and
some long-term business goals.
While on the program, the employee will be expected to be responsible for all
or part of the below responsibilities from time to time:
‎1. Uphold the contract
a. Understand the Terms and Conditions of the contract for proper execution of
scope
b. Ensure Seller 's responsibilities are executed in conformance with the
contract
c. Manage the Performance Guarantees through agreement with the customer
d. Resolve warranty issues in a timely manner
‎2. Manage contract finances
a. Provide "Service Director" and finance team with financial updates on
contractual business, quarterly pacing estimates for sales and margin, annual
Operations Plan for short term strategy, and long-term financial planning
b. Perform annual Contractual Actualization and Margin Reviews to provide the
business with a projected view of contract performance. Adjust current
financial status with the application of Cumulative Catch-Up
c. Maintain record of customer's operating and business profile and drive
customer-based playbook for extra work generation
d. Manage accurate and timely billing and receivables collection for Planned
and Extra Work invoices
e. Utilize lean-thinking and outage best practices to generate productivity
‎3. Maximize customer relationships
a. Own Customer relationship, reporting to the PS Sub-region "Service
Director"
b. Establish and maintain a communication strategy for an effective flow of
information with customer
c. Coordinate all outage and site visits from Fulfillment team
d. Ensure established outage CTQs are met/exceeded and obtain evaluation
documentation from customer (CXI)
e. Ensure Outage Reports are of excellent quality prior to release to customer
‎4. Plan and coordinate outages
a. Outage planning and demand forecast - using systems and applications tools
such as Field-vision to forecast and plan requirements for outages to achieve
operation excellence
b. Ensure all related QWIs are being implemented and followed by all
stalkholders
c. Support and coordinate with SM/OM for Outage Services scope clarification,
JCE, and execution resources
d. Support Policy ‎6.0 requirements for optimizing outage execution
e. Make arrangements for necessary non-JCE resources and personnel
f. Support Lean thinking for outage execution
g. Ensure outages are closed out completely following execution; CDSi, Outage
Reports, reconciliation,, CSOM, SOS ERP, and EventVision.
h. Ensure parts are available and addressed pre and post-outage; Capitals and
Consumables supply and Repairs. Generate orders in ERP, as required.
‎5. Serve as technical liaison
a. Interface with ITO (Sales and Com Ops) to identify CM &U opportunities and
provide relevant information to Engineering
b. Liaise with Engineering for resolving unit operational and maintenance
issues via ER.
c. Take the lead in customer meetings for review and distribution of TILs,
establishing responsibilities for implementation, and post-implementation
updates to customer.
‎6. Provide contract administration for proposals and contracts including
customer interface, negotiations, preparation, and contract interpretation
‎7. May perform team leader responsibilities for assigned rotation and
programs
‎8. Continually review processes to ensure overall efficiency.
When the training rotations are not in effect, the CSLP will act as a full
time CPM/CSM at an assigned site(s). They will be measured on the strength of
their customer relationships & the ability to produce financial & operating
results for the Contractual Service business.
Qualifications/Requirements:
* Bachelor's degree in an Engineering discipline from an accredited university or college;
* Prior working experience required: From ‎0 - ‎2 years of experience
* Additional experience in contract administration or project management would be preferred;
* Demonstrate GE Leadership behaviors: Act with Humility, Lead with Transparency & Deliver with Focus.
Desired Characteristics:
* Knowledge of contract law and formation
* Ability to take lead role in routine contracts
* Sound business and financial acumen
* Strong verbal and written communication skills
* Strong interpersonal and leadership skills

Additional Information

Relocation Assistance Provided: No