Patient Care Coach - Kingdom of Saudi Arabia

Work Experience
‎1-‎3 years
Industry
Health Care
Salary
‎12,000
City
Riyadh
State/Province
Ar Riyad
Zip/Postal Code
‎11564

Job Description

The Patient Support Staff / Care Coach provide compassionate and empathetic
guidance to help patients to manage the impact of their condition and to
receive their treatment effectively. The Care Coach is a qualified healthcare
professional who complements the education and care provided by the patient's
own healthcare team. The role involves regular patient contact, in person and
by telephone, and is responsible for building rapport and helping to address
their patients' personal challenges and needs. Facilitate successful
communication between patients, physicians and third party payers that leads
to shared motivation to achieve treatment goals. Ensure continuous patient
education, motivation, consultation and follow up.

• Introduce to physicians the role of the patient care consultant (PCC) and their purpose to assist them with their patients.


• Have a consent form signed by the physician to allow the PCC to contact his/her patients for education, follow ups and collection of health information.


• Have a consent form signed by the patient and acknowledged by the treating physician to allow the PCC to teach him/her self-injection, follow up on his general health status, treatment outcomes and adverse events (if spontaneously reported), collect relevant health information and update the treating physician periodically.


• Accurately capture patient details following Face to Face based and telephone interactions and assessments in the programme CRM system. This would include scheduled contacts as well as any ad hoc inbound queries from patients.


• Ensure patients data privacy is ‎100% protected and confidential information is not disclosed under any circumstances.


• Ensure regular update for each physician individually regarding their patients' status: The update would include general condition of the patient, improvement, side effects if any, compliance, emotional status, patients concerns, etc.


• Visit the physicians regularly (as per project plan) to present updates on their patients.


• Educate patients/parents/family members about the disease


• To assess and provide tailored interventional support to help patients overcome potential psychological or behavioral challenges that may impact their ability to manage their treatment or specific disease.


• Educate patients and their care givers to correctly and confidently use their prescribed treatment medication.


• Manage and report any potential adverse events, product quality issues or other perceived safety risks according to defined program procedures.


• Give comprehensive instructions to the patients about detecting and reporting side effects


• Gather all the detailed data from the patient and report promptly to as per local Pharmacovigilance SOPs

Educate patients about proper storage and administration of their treatment
medication

• Be available for and follow up regularly on questions and queries.


• Highlight the importance of regular check-ups and doctor's visits during the course of the treatment as ordered by the physician.


• Provide emotional support to patient and family


• Drive adherence to therapy to optimize treatment outcomes.


• Advise patients not to take any decision on discontinuation of therapy or dose changes without consulting their treating physicians.


• Give the patient the instructions for Third Party Payer procedures and assist when needed (whenever applicable).


• Remind patients of prescription refill dates & doctor's appointments
  Submit to the direct manager aggregate data on patients' adherence on monthly
  basis or whenever needed

Requirements

Education: Bachelor's Degree in Nursing or Allied Health Care professionals
Experience: Minimum ‎2 years of experience as an educator (Arabic & English)
Driver's License is a Must

Benefits

Other Benefits as per the KSA Labor Law.